Manager, Strategic Account Management presso Walmart

Position Summary...

What you'll do...

About Data Ventures:    Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that empowers merchants and suppliers to make better, faster decisions for the business.  We are seeking a customer-centric, analytical, and highly motivated individual to join our Product Success Team. The Research Manager is responsible for cultivating and maintaining strong relationships with assigned accounts to drive a high level of customer satisfaction, successful product use and customer retention. You will serve as the primary research point of contact – focused on understanding customer success criteria, addressing questions, resolving issues, and serving as a trusted advisor.
For the right candidate, this is a career-defining opportunity to join us at a critical moment and have a significant impact. The ideal candidate should have a proven track record providing primary research expertise, account management, and outstanding communication skills. What you’ll do:

• Build strong, long-term relationships with assigned accounts, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer account lead.
• Serve as product ambassador, keen on educating prospects and customers on the use and benefits of our product.
• Consult on quantitative & qualitative survey submissions to ensure Best Practices are followed and data insights gleamed are sound.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Be the client advocate by identifying product updates that reflect customer requests, industry, market, and competitor trends.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth.

Who you are:

• Highly motivated, self-directed and possess a driven personality capability of working within tight deadlines.
• You are able and nimble – and can work in a “start-up” like environment embedded within our large Walmart international corporation.
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
• Data savvy with a strong attention to detail and accuracy.
• Passionate about technology, marketing, market research and consumer insights.

Minimum Requirements:

• Bachelor’s degree in relevant field.
• 3+ years of market research experience.
• 3+ years of customer success and/or client-facing experience.
• Excellent written, verbal, presentation and phone communicate skills with the ability to adapt conversations for technical and non-technical audiences.
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.
• Familiarity with online data collection tools (e.g. Qualtrics, Decipher, etc.).
• Knowledge of SPSS and/or other quantitative reporting tools desirable.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00
Bentonville, Arkansas US-09401: The annual salary range for this position is $80,000.00 - $155,000.00
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Candidarsi ora