Library Technician POS#117000232 presso Cumberland County, NC

About the Department

The Cumberland County Public Library connects our community to information, ideas, and inspiration. As a Library Technician, you’ll provide exceptional customer service, assist with circulation duties, and support the delivery of innovative programs and services that meet the diverse needs of our patrons. This role is perfect for someone who enjoys helping others, thrives in a team environment, and is passionate about promoting lifelong learning.

Position Duties

• Perform circulation duties including checking library materials in and out, registering new library accounts, updating existing accounts, and explaining and collecting fines and fees
  
• Assist customers with locating materials through author, title, and subject searches, and place requests for unavailable items
• Answer phone inquiries, provide general information, and refer customers to the appropriate department as needed
• Promote library services, resources, and programs to enhance community engagement and participation
• Monitor and process the daily loans/pages list to ensure customer access to requested materials
• Maintain the magazine and newspaper inventory by processing, updating databases, and distributing materials appropriately
• Support collection maintenance by performing light repairs, cleaning discs, replacing damaged cases, and updating call numbers per Technical Services direction
• Process new materials, report cataloging or processing errors, and assist with purchase requests and supply orders
• Organize and maintain hold shelves, conduct regular shelf reading, and ensure materials are properly shelved and accessible
• Create attractive displays to promote library materials and assist with pulling and processing items for weeding and library sales

Minimum Qualifications

Other Qualifications

• Knowledge of library policies and procedures regarding card registration, public computer use, and fee assessments
• Knowledge of the library collection
• Knowledge of online public catalog
• Knowledge on the use of photocopiers, fax, and change machines, public computer reservation software, room reservation software and self-checkout machines
• Knowledge of current resources and content available on the library website.
• Ability to operate library automation system and the online public catalog
• Ability to maintain accurate statistics and prepare routine reports
• Ability to follow instructions
• Ability to communicate clearly
• Ability to maintain effective working and interpersonal relationships with co-workers and the general public

Conditions of Employment:

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.