Financial Center Manager presso CREDIT UNION OF ATLANTA

Description

Job Function

Under general supervision and in accordance with established policies, procedures state and federal laws and regulations, the Financial Center Manager’ is responsible for members’ first impression of Credit Union Of Atlanta (“the Credit Union”).  All candidates must have a proven record of leadership, attainment of goals and adherence to the highest possible standards. Assist the Credit Union of Atlanta in achieving its vision and mission to become the preferred financial provider for all members. This is achieved by providing and ensuring outstanding service to both internal and external members that meets the service promises and standards of the Credit Union of Atlanta. The Financial Center Manager will be required to safeguard member information and the Credit Union’s vital records in a manner commensurate with sensitivity of the information and in compliance with laws, regulations and the Credit Union’s information security policies, standards and procedures. Under general supervision, but in compliance with established policies and procedures performs a broad variety of duties as assigned by the Chief Operating Officer. The Financial Center Manager will embrace and promote the Credit Union of Atlanta’s culture in making sure that our members receive the “Beacon of Excellence” at all times. 

Requirements

Duties and Responsibilities

· Responsible for day-to-day branch operations and successes, achieving branch goals, motivating, mentoring and leading branch employees, and operating within the Credit Union’s budget plan. 

· Hire, coach and mentor staff. 

· Responsible for advancement and disciplinary matters of staff when necessary (with input from the DOO.)

· Responsible for supervising and training of teller, member service and loan personnel. 

· Guides Operations staff in providing quality service to members in the areas of account transactions, new accounts, loan applications, and solving problems within established policies and guidelines. 

· Responsible for maintaining and monitoring the ATM operations of the credit union, including… monitoring up- and down-time, cash replenishments, repairs; serving as liaison with the outsourced support vendor(s) (ATM driver, cash provider, maintenance and security). 

· Complies with applicable policies, procedures and state and federal laws and regulations. 

· Writes, approves and reviews staff performance evaluations with input from Director of Operation.

· Provides product, service, account, and fee information to current and prospective members.

· Develops and promotes culture that actively cross-sell products and services within the confines of the credit union sales culture.

· Leads, motivates, trains, coaches and cultivates cross-selling skills of their staff members.

· Recommends and encourages staff to recommend credit union products, services and promotions that best meet members’ financial needs in support of credit union and branch cross-selling initiatives.

· Monitor and track sales by subordinates to ensure profitable and sound business practices for the credit union, a high quality of service for members, and training/assistance needs for employees to maximize opportunities to sell products/services.

· Performs all teller, member service transactions, opens accounts and processes loans, seeks to ensure efficient handling of member needs, responds to member inquiries and resolves complex service issues

· Is a Subject matter Expert for all teller, member service and lending products, processes policies and procedures.

· Oversees Retail Operations in absence of Director of Operations.

· Engages in business development efforts to support branch and organizational goals with regards to revenue generation and loan and deposit growth. Business development activities will include travel and representation at outside and/or after-hours business functions.

· Responsible for branch goals in support of and organizational strategic objectives and goals. Guides staff in developing action plans to reach stated goals.

· Is security conscious, takes pride in branch interior and exterior appearance and keeps work areas neat and clean.

·  Keep senior management fully informed on the conditions and operations of assigned areas, and aware of all important factors influencing them to include but not limited to branch facilities and security. 

· Performs teller and member service and loan inquiries and account maintenance accurately and in accordance with established policies, procedures and performance standards.

· May serve as backup to Financial Services Officer, Service Leader and/or Teller Supervisor.

· Provides excellent member service, in person by phone and in all written or electronic correspondence.

· Handles all branch matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved.

· Maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations related to credit union operations. 

· Responsible for maintaining knowledge and understanding current trends, laws, issues and best practices affecting area of expertise. 

· Attends meetings, and courses that will increase professional knowledge and be otherwise beneficial to the Credit Union. This includes but not limited to BSA/AML Compliance Training and understanding employee’s role in maintaining an effective BSA/AML compliance program, and completing Elder Abuse, and Reg Flag Training.

· Responsible for providing input on Branch operations procedures and policies. 

· Demonstrates a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act. Office of Foreign Assets & Control, Anti-Money Laundering, and other confidential information laws and regulations.  Bank Bribery Act, Equal Credit Opportunity Act, Truth-in-Lending Act, Truth-in-Savings Act, SAFE Act, and the Fair Credit Reporting Act.

· Participate in response to exam and audit concerns and assist with the corrective action of all related compliance deficiencies or violations.

· Cultivates strong working relationships and builds trust among team members.

· Conduct weekly and /or monthly documented staff meetings and one on one coaching and development sessions with individual team members.

· Observes internal controls, confidentiality and security of all Credit Union, member and employee information, and adheres to the highest level of business ethics and discretion.

· Supports a team-oriented environment in the workplace and represents the Credit Union, Board of Directors and Management team in the best possible light at all times.

· Ability to develop, track and monitor metrics across retail operations divisions, refining strategy as appropriate.

· Participates in job-related training and employee and departmental meetings, as required.

· Assists and sometimes acts as project leader in special projects, policy and procedure updates.

· Totally embrace, support and project the credits union’s, Vision, Mission and Culture to include the Thrilling 30 and encourages staff to do the same. 

· Creates high performing teams that drive credit union goals.

· Assist in any area as directed by the President/CEO or Director of Operations to include credit union compliance issues and writing procedures and policies. 

Education and Qualifications

Bachelor’s degree in a business-related field is preferred from an accredited university.

High school diploma is required. Minimum of 5-7 years of branch operations, lending/underwriting, supervisory experience. Minimum 6 months Cash handling/teller experience is required. Only applicants with recent financial institution experience will be considered; Credit Union experience is a plus. Will consider equivalent combination of education, skills, qualifications and experience. All applicants must have a clean criminal background and credit check.

Required Skills 

· Excellent people/interpersonal, verbal and written communication skills, mature judgment, professionalism, team building and problem/conflict resolution skills, and adherence to confidentiality are critical.

· Excellent attention to detail; organizational, prioritization and time management skills.

· Knowledge and understanding of regulatory compliance. 

· Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing, CRT, 10-key calculator, and general office equipment. Cash counting and use of computer equipment requires repetitive keystrokes and manual dexterity.

· Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch.

· Excellent time management skills: ability to achieve deadlines while accurately and efficiently managing multiple priorities/tasks simultaneously in a fast-paced environment

· Must be able to see, hear and use a telephone and read, write, speak and type English fluently. (Bilingual skills are helpful but not required.)

· Represent the credit union to members in a courteous and professional manner—with a “can-do” attitude, and provide prompt, efficient and accurate service in the processing of transactions.

· Able to hold staff accountable for their results.

· Able to make decisions in complex environments and situations.

· Must be able to work under pressure of time deadlines.

· Ability to always present a professional appearance and demeanor and hold others to this standard.