EMS Billing & Insurance Specialist presso Harnett County, NC

About the Department

An employee in this position performs a variety of clerical and technical work of an accounting nature in the Emergency Services Administration (Division) of Harnett County Emergency Services (Department).  This includes:  entering and processing information for billing and collections; using computerized data entry equipment to prepare bills for invoicing clients and insurance; entering ambulance call report data into computer files; sending and filing invoices; typing; and maintaining files of a variety of records, reports, documents, and correspondence.
Hiring Salary: $42,480.00

Position Duties

ESSENTIAL FUNCTIONS OF THE POSITION:

• Answers telephone and receives inquiries; provides information based upon detailed knowledge of Department operations; or refers caller to proper official.
• Utilizes computerized data entry equipment and various word processing, spreadsheet, database and/or file maintenance programs; enters, stores, and/or retrieves information as requested or otherwise necessary; compiles and/or manipulates data from various sources to prepare a variety of statistical and narrative reports and other documentation; prints, electronically transmits, submits, copies, and/or files reports and records according to established procedure or as requested; and prepares backup copies of computer files in accordance with established procedures.
• Composes and/or types a variety of correspondence, reports, meeting notes, lists, labels, forms, etc. from typed or handwritten copy.
• Produces photocopies of correspondence, records, reports, and other documents; sorts and distributes or files copies as appropriate; establishes and maintains a variety of tangible files, filing, retrieving and/or discarding material as requested or as otherwise necessary.
• Serves as backup for the Transportation Coordinator as needed for coverage.
• Picks up mail; takes mail out; opens mail; scans and records date; and puts into Laserfiche.
• Deposits checks; processes credit card payments including those made by phone.
• Receives and processes ambulance call records; processes wheel chair claims; enters data into computer files; generates invoices; mails to clients, private insurance carriers, and/or Medicare and Medicaid, as appropriate.
• Prepares correspondence or places telephone calls to patients or insurance carriers to verify or obtain information; inquires about payments or discrepancies in bills, etc.; processes payments; and processes payment refunds, as appropriate.
• Establishes and maintains accounts for Department; records business transactions concerning patient billing and insurance receipts in computer files, journals, ledgers, and on special forms; posts revenues to proper patient accounts; balances cash and ambulance call reports to prepare transaction reports; balances and reconciles receipts; and  closes out accounts at end of months and fiscal year.
• Handles bankruptcy notices for bills.
• Pulls bank ACHs and reconciles payments in billing software.
• Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in emergency services billing and collection program administration. 
• Handles confidential and sensitive information in an appropriate manner.
• Works in Emergency Operations Center during activations.
• Assists supervisor with other office tasks.

• Performs other related duties as assigned.

• Knowledge of the organization, operation, programs, and policies of the Department.
• Knowledge of billing and collection policies and procedures. 
• Knowledge of safety and housekeeping standards.
• Knowledge of established bookkeeping and accounting principles and techniques regarding governmental accounting transactions. 
• Knowledge of modern office practices and procedures. 
• Knowledge of spelling, punctuation, format and grammar.
• Knowledge of basic medical terminology.
• Skill in using computers and common office machines.
• Skill in using Department software including word processing, spreadsheet and file maintenance programs.
• Skill in typing accurately at an average rate of speed.
• Ability to analyze and record information.
• Ability to balance figures.
• Ability to operate a two-way radio. 
• Ability to make minor administrative decisions in accordance with laws, ordinances, regulations, and Department policies and procedures as related to job duties.
• Ability to maintain a variety of complex clerical records and to compile data from such records. 
• Ability to exercise considerable tact and courtesy in frequent contact with insurance carriers, medical professionals, patients, and the general public. 
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• Ability to meet deadlines.
• Ability to anticipate work to be done and initiate direction to complete it.
• Ability to analyze and solve problems.

Minimum Qualifications

MINIMUM REQUIREMENTS TO PERFORM WORK: 

• High school diploma;
• Two (2) years of secretarial/clerical work experience including bookkeeping and preferably with some experience in medical billing and collections;
• Or equivalent education and/or experience; and

• Possession of a valid North Carolina driver's license.

Other Qualifications

PHYSICAL DEMANDS:

Must be able to perform light work frequently exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects; and occasionally requiring to exert up to 20 pounds of force to move objects.  This work also involves the physical abilities of balancing, grasping, perceiving sounds at normal speaking levels, discriminating among sounds, having manual dexterity, using mental acuity, reaching, performing repetitive motion, speaking, expressing ideas by the spoken word, and walking.  An incumbent must also possess the visual acuity to analyze data, work with color, and operate motor vehicles or computer equipment.

WORK ENVIRONMENT:

The employee works in an office setting.