Branch Manager presso Johnstone Supply

Now is the best time to join Johnstone Supply. As our new Branch Manager, you will be the architect of the customer experience for our customers; Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. This role is ideal for a hands-on leader who enjoys building relationships, and is committed to operational excellence. The Branch Manager plays a vital role in ensuring the branch runs smoothly while delivering outstanding service to customers. 

Our Branch Managers have been major contributors in establishing Johnstone Supply as a leader in our industry; they work to support local contractors in their day-to-day work to help ensure that everyone who partners with Johnstone is successful. 

A day in the life:

• Team Leadership & Development:
  1. Foster open communication through regular team meetings and updates on branch operations and company initiatives.
  2. Recruit and hire qualified candidates while providing ongoing training to develop employees for future growth.
  3. Create and maintain a safe work environment by enforcing safety policies and complying with regulatory standards.
  4. Ensure branch operations align with company policies and employment laws.
• Customer Experience & Sales Growth:
  1. Ensure customers receive prompt, professional service in person and over the phone by setting quality standards and monitoring daily interactions.
  2. Lead, coach, and develop the team to meet and exceed performance goals.
  3. Build and maintain strong relationships with key customers and business partners.
  4. Work closely with Outside Sales to understand customer needs, develop sales strategies, and implement promotional programs.
  5. Maintain a clean, well-merchandised showroom and ensure the overall facility contributes to sales goals.
• Operational & Financial Management:
  1. Work with leadership to set sales and profitability goals, implementing operational plans to achieve them.
  2. Manage inventory accuracy, security, and product availability while optimizing stock turns.
  3. Oversee warehouse and delivery operations, ensuring efficiency and accuracy in order fulfillment.
  4. Provide regular updates to leadership regarding branch performance, challenges, and opportunities. 

What we’re looking for:

• At least 2 years of experience in branch operations management within a wholesale environment.
• A High School Diploma or General Education Diploma (GED) is required. A college business degree is preferred, but not required for this role.
• Strong leadership skills with the ability to lead by example and build a high-performing team.
• Knowledge of human resource management, including hiring, training, coaching, and performance evaluation.
• Ability to plan, delegate, and oversee daily branch activities while fostering open communication. 
• Strong problem-solving and decision-making skills with a focus on customer satisfaction and business success.
• Strong communication skills, both verbal and written, to effectively engage with employees, customers, and company leadership.
• Ability to maintain confidentiality and exercise professional tact and diplomacy when handling business matters.
• Understanding of financial operations, including budgeting, profit and loss management, and cost control; Knowledge of sales and marketing techniques to drive branch revenue.
• Proficiency in MS Word and Excel; ability to learn and use company computer systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with excellent organizational and follow-through skills.
• Ability to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment). 

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions. 

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including: 

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees 

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. 

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.