Business and Financial Services Manager presso Charlottenc

Date Opened: Thursday, October 30, 2025 12:00 AM

Close Date: Sunday, November 09, 2025 12:00 AM

Department: Planning, Design & Development Department

Salary: $101,140.00 - $126,425.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The position will provide leadership and oversight for a wide range of departmental services, including financial and administrative functions, business and strategic planning, budgeting, management and reporting, procurement, grant and contract administration, process improvement and development, and special projects administration. This role is responsible for developing and managing the department’s operating and capital budgets, as well as user fees and coordinating all financial operations.

The position provides direction and guidance to senior management regarding high-level policy, departmental processes, and operations integral to the success of the department. As a member of the department’s Leadership Team, the Business & Financial Services Manager is expected to contribute to the effective management of both the Department and the City.

• Advises the Planning Director and Deputy Director on financial matters impacting the department and the broader organization.

• Serves as the department’s primary budget officer, responsible for developing, managing, and monitoring complex budgets across all seven PD&D divisions. Leads the full annual budget development process, including coordinating critical meetings, presenting financial recommendations, preparing budget presentations for the PD&D Director, and supporting presentations to the City Manager and City Council.

• Reviews budget requests and objectives with division managers; monitors expenditures, adjusts spending, and ensures budget alignment across divisions.

• Oversees departmental financial operations including accounting, auditing, expenditure tracking, budget transfers, journal entries, sub-project creation, accounts payable/receivable, revenue control, and discrepancy resolution.

• Leads development, analysis, and refinement of regulatory and non-regulatory user fees (e.g., permitting, land development, rezoning, historic district services) to ensure appropriate cost recovery. Collaborates with PD&D leadership, Strategy & Budget, and other stakeholders to update the fee model and support funding of personnel and operational costs.

• Coordinates fiscally responsible implementation of departmental charges and indirect costs in collaboration with Strategy & Budget, with a focus on divisions such as CRTPO, Land Development, and Community Tree Canopy Preservation.

• Provides grant management for the Regional Transportation Division (Charlotte Regional Transportation Planning Organization), including budget oversight and compliance.

• Manages project budgets for Placemaking, Corridors of Opportunity, and Community Tree Canopy initiatives.

• Leads department procurement activities including solicitations, contract agreements and renewals, consultant management, and acting as the department’s liaison for CBI.

• Directs and manages the department’s Financial & Administrative Services team, which supports all seven PD&D divisions. Oversees administrative staff, budget and finance team operations, and customer service functions across the department.

• Develops and implements strategic initiatives to support the department’s finance, budgeting, and business functions, including cross-divisional collaboration to ensure seamless service delivery.

• Conducts data-driven analysis and forecasting, including cash flow forecasting, cost reduction strategies, resource allocation guidance, annual revenue trend analysis, and progress tracking toward business plan objectives.

• Participates in and provides leadership for the department’s Enterprise Resource Planning (ERP) efforts related to budget, finance, procurement, and contracts.

• Responsible for managing specialized administrative functions including the department’s annual merit matrix development, rent model analysis, travel and employee reimbursement, P-card program administration, and serving as Finance Liaison, Security Liaison, and Equipment Custodian.

• Leads and participates in special projects within both the department and the CLT Development Center.

• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Administrative procedures, methods, and computer equipment

• Federal, State, and local principles, practices, processes, and policies of government business, budget, finance, revenue, accounts receivable/payable, grants, contract management, project management, procurement, records management, etc.

• Basic PC based software applications, business software, and financial systems

• City Internal Financial Control Policy

• Accounting concepts for fixed assets, capital projects, inventory, and accruals

• Budget preparation and practices

• Capital projects

• Supervisory principles and practices

• Business and Public Administration

• Organizational strategy

• Communications and discussions result in decisions regarding policy development and implementation. Interaction with others within the City of Charlotte requires exercising participative management skills that support team efforts and quality processes. The impact the job has on the City of Charlotte is significant in terms of time, money, or public/employee relations.

• Work requires managing and monitoring work performance of a major departmental function including making final recommendations or decisions on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. Complexity may be determined by level of direct supervisory responsibility.

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

• Performing a variety of duties, often changing from one task to another of a different nature

• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

• Principles and practices of budget preparation

• Project leadership

• Process improvement and change management

• Research, data analysis, and data metrics

• Software applications for spreadsheets, databases, and accounting systems

• Providing excellent customer service

• Organization and time management

• Collaboration and teamwork

• Troubleshooting and problem-solving techniques

• Strategic, critical and analytical thinking, decision making and attention to detail

• Leadership skills

• Deductive reasoning

Ability to:

• Work independently & handle dynamic timelines

• Understand and carry out oral and written directions

• Accurately organize and maintain paper documents and electronic files

• Maintain the confidentiality of information and professional boundaries

• Communicate clearly and concisely in written and verbal communication

• Use applicable software

• Deliver presentations and facilitate meetings

• Come up with proactive solutions and critical thinking

• Carry out assignments using own initiative and minimal instructions

• Plan, direct and work as a team with colleagues as well as establish effective working relationships with other employees, staff, and the public

• Analyze financial issues and identify trends

• Manage outside vendor relationships

• Analyze and maintain accurate financial reports

• Identify cost saving opportunities

• Build partnerships

• Provide expert advice

MINIMUM QUALIFICATIONS

• Bachelor’s degree with major coursework in Accounting, Finance, Public or Business Administration

• 7+ years of related work experience in Financial Accounting and Budget practices, procurement and contract management

• 3+ years of supervisory/management experience

• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

PREFERRED QUALIFICATIONS

• Master’s degree with major coursework in Accounting, Finance, Public or Business Administration

• 10+ years of related work experience in Financial Accounting and Budget practices, procurement and contract management along with experience in business services management and strategic planning

• 5+ years of supervisory/management experience

• Experience leading special projects and implementing new policy/procedures

• Experience working in a municipal government and/or public administration role in organization

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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