- Junior
- Ufficio in Lincoln
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Knowledge and experience are essential, when we peruse your resume, we’re most impressed by someone with a customer service background, in telecommunications is preferred, but character is just as important. We look for those who have an alignment with our core values: Honest, Local, Exceptional, and Hassle-Free. Advanced fiber-optic knowledge isn’t required, but very much preferred so if going the extra mile doesn’t make you sweat, let’s talk business together.
RESPONSIBILITIES:
- Businesses don’t rest and neither do our teams, when the phones ring, we’re answering.
- As tier one technical support, we are keen on investigating and troubleshooting service issues for our business customers, so they can get back to business on our fiber network, this is where being technical in nature will be key, having a desire to learn daily, and understanding the customer issues and help them to solve them will be key.
- Our multi-tasking skills are a driving force in making that fiber magic happen as we maintain availability for our customers while working in the background to ensure service orders, trouble tickets, scheduling, equipment, and billing details are just right.
- Flowing and translating between departments and teams keeps us all exceptional. We work closely with all our customer operations teams to give our customers the best possible experience, so multi-tasking and your ability to effectively communicate will be key in this role.
- You will handle incoming calls, make outbound calls, you will take emails, send emails, you will provision, troubleshoot, help with billing, answer general questions and complex questions alike. No two days will be the same in this role, if go-go-go is for you, so is this role.
- Check in with your team to be sure you’re finishing the day with no customer issue left unfinished.
Colorado Residents: typical pay range for this role will be from $17 to $21 per hour depending on experience.
EDUCATION:
High school diploma or equivalent education, post-secondary education preferred.
EXPERIENCE:
At least 1 year of previous customer service, emphasis on over the phone interactions.
We prefer someone with a history of working in telecommunications or a similar technical field.
History with technical troubleshooting is a preference, along with any certifications being a plus.
SKILLS / KNOWLEDGE / ABILITIES:
Exceptional communication, verbal and written, and customer service skills.
Ability to learn and grasp new concepts on the job and work through problems in a logical manner.
Strong organizational skills and the ability to multitask.
Ability to be self-directed and the ability to handle confidential information.
Being technical in nature is a must. Our products and services are always evolving, and so are the processes and troubleshooting steps that come with them. A strong desire to learn and adapt daily will help you thrive in this role.
REQUIREMENTS:
Remain stationary for extended periods.
Ability to communicate information.
Ability to operate a computer.
ADDITIONAL REQUIREMENTS:
Demonstrated skills in building trust and maintaining customer relationships.
Strong attention to detail and accuracy.
Ability to work under pressure in a fast-paced environment.
Have a positive attitude, be a professional, exhibit a high level of integrity.
Possess a proficiency in typing, be comfortable working emails and phone calls both.
Coordinate multiple projects & responsibilities at the same time.
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
- Free internet? You bet. Plus, awesome discounts on other ALLO services.
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].
ALLO is a Drug Free and Tobacco Free Workplace.
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