- Professional
- Ufficio in Spring
Description -
Job Summary
Lead post-sale support and driving deep strategic relationships for assigned key HP customers of significant scope and complexity at the country, region or worldwide level.
Utilizes in-depth understanding of customer business and complex requirements to develop business case, provide & validate the solution, and demonstrate services added value.
Working in a collaborative and a cohesive manner with various key HP business units, the Quality Engineer role works across functions to lead solutions for customer Technical and quality problems, provides installed base performance data and analysis, proactive information including advisories and pre-alerts.
Analyzes failure rates and trends to identify opportunities to improve the health of devices in customer environments.
Utilizes technical and business skills to lead complex cross functional technical escalations.
Ability to utilize Project Management skills to drive resolution for complex or unique situations.
Acts as single point of contact to manage technical escalation investigation with Customer IT Department, HP ATS & 3rd Level Support, and 3rd party (if needed).
Provides proactive support for customer product deployments, including post-sale product and tools training & continued technical education for HP products, tools, and solutions.
Responsible for retention and business growth by ensuring exceptional customer experiences and by proactively acting on indicators from the customer through direct feedback, participating in Sales RFPs and through engagement with sales & support teams.
Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
Provides mentoring and guidance to peers and lower level employees
Multi country responsibility / a large country with multiple sub regions
Working with regional / WW teams to represent the business on behalf of the geography covered.
Education & Experience Recommended
• Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical or Electronics Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in quality assurance, reliability, or a related field.
Preferred Certifications
NA
Knowledge & Skills
• Agile Methodology
• Auditing
• Automation
• Computer Science
• Continuous Improvement Process
• Corrective And Preventive Action (CAPA)
• Data Analysis
• Good Manufacturing Practices
• ISO 9000 Series
• New Product Development
• Pharmaceuticals
• Process Improvement
• Product Quality (QA/QC)
• Project Management
• Quality Management
• Quality Management Systems
• Risk Management
• Root Cause Analysis
• Test Automation
• Test Planning
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $104,800 to $158,250 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
EngineeringSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
50%Relocation -
Not SpecifiedEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
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