Community Navigation Manager presso Evidence Based Associates

Title:                     Community Navigation Manager

Unit:                           Atlas Workforce Program

Salary:                      $72,000 to $78,000

Reports to:               Program Director, Outreach                                                  

Status:                      Full Time; Regular, Exempt              

Location:                  502 East 163^rd Street, Bronx, NY 10451

Days/Hours:             Monday-Friday, 9am-5pm

Essential Duties and Responsibilities:

• Supervise Community Navigators’ efforts in relentlessly engaging participants through consistent outreach efforts;
• Promote a trauma-informed approach, teaching outreach staff its significance and application;
• Model and instill high standards of professionalism and ethical conduct in the team;
• Facilitate positive, participant-driven interactions, emphasizing restorative practices;
• Supervise Community Navigators’ efforts to work hand in hand with the transitional job provider staff to support participants’ success in Atlas workforce;
• Provide mentoring to Community Navigators in their role of providing supportive case management to participants;
• Prepare and submit accurate and timely reports; manage data entry into relevant systems;
• Regularly review Community Navigators’ documentation (case notes, incident reports, etc.) to ensure information is entered in a timely and accurate fashion. Providing training and coaching to strengthen documentation-related skills as-needed;
• Conduct regular team meetings, supervise one-on-one sessions, and maintain open communication lines within the team and the broader community;
• Engage proactively with the community, strengthening ties with residents, businesses, and organization;
• Coordinate support sessions aimed at developing conflict resolution skills and positive behavior; and
• Ensure appropriate referrals for comprehensive support services.

Supervisory Responsibilities:

Directly oversee outreach staff; carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and engaging employees; addressing employee relations and resolving problems.

Qualifications

Qualifications:

• Bachelor's degree preferred, preferably in public health, human services, criminal justice, sociology or related field;
• Two or more years preferred of full-time management experience, in the field of outreach, substance use, mental health and/or criminal justice with clientele similar to that served by the program(s);
• A minimum of two years relevant work experience, preferably in a nonprofit social service setting;
• Some supervisory experience required;
• Skilled communicator who is able to liaise interdepartmentally as well as with community partners and stakeholders;
• Ability to work a flexible schedule;
• Proficiency in Microsoft Office and Excel;
• Valid Driver’s License required;
• Ability to work independently and on a team;
• Experience working with the community in the South Bronx, a plus;
• Experience and/or desire to work with a culturally diverse population;
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant personal experience is a plus.

Travel Requirements: Travel throughout the Bronx is required.