Supportive Care Services Manager presso Singing River Health System

Supportive Care Services Manager

Support Care Services Clinic - Ocean Springs | Full-Time | Days |
19 Marks Road
Ocean Springs, Mississippi, 39564
United States

Position Overview:
The Supportive Care Service Manager: 1) Directs the Palliative Program on a day-to-day basis providing excellent supportive care; coordinates Palliative patient care with the patient's attending physician and the Palliative Medical Director and care team; trains all Palliative employees and volunteers; provides the caregiver assistance as needed; conducts Palliative and related educational programs as needed; and complies with all Palliative standards. The Manager ensures that charges are made as appropriate for care given to the palliative patient. 2) Establishes and directs the outpatient Supportive Care Services division including the Palliative program. 3)to Ensures the day-to-day operations are efficient and meet applicable quality and regulatory standards.

The Manager shall be responsible for compliance with all regulations, laws, policies, and procedures applicable to palliative health specifically and to Medicare/Medicaid issues when applicable.

He/She reviews, formulates and implements policies and organizational changes while working within the delegated general authority.  The HA/DOSN defines and implements marketing and sales initiatives and champion’s program development and growth to ensure the highest quality in patient outcomes. The administrator is largely responsible for the finances of Hospice/SNF.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:
Bachelor degree required.

License:
Licensed physician, a licensed registered nurse, or a social worker with a Bachelor Degree.

Certifications:
Must complete and maintain BCLS certification upon hire and/or transfer.

Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.  

Experience:
Bachelor’s degree and two (2) years of health care management experience or an individual with one (1) year of healthcare management experience and three (3) years of healthcare service delivery experience that would be relevant to managing the day-to-day operations of a hospice.

Reports to:
Administrator Pascagoula Hospital and Executive Director of Ambulatory Services; CNO

Supervises:
Palliative Care line as established

Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities.  Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.  Must demonstrate strong written and verbal communication skills.  Must possess emotional stability conducive to dealing with high stress levels.  Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required.  Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Must have working knowledge of Supportive Care service line programs, regulatory compliance, standards and requirements.  Must have a comprehensive knowledge and developed skills in pain and symptom control and psychology of loss.  Must demonstrate knowledge of Joint Commission, state and federal guidelines, regulations and standards as they apply to life safety and healthcare.   

Special Demands:
Work requires the ability to function independently, adapt to workload demands, set priorities, understand and set goals.  Must possess highly developed organizational, planning and management writing skills, excellent oral communication skills, and the ability to create/maintain a collaborative work environment.  Must be on-site during business hours or immediately available by electronic communication when working within the geographic service area.

Must have a valid driver license and satisfactory driving record as job requires traveling throughout the SRHS service area – with the employee providing his/her own transportation. Frequent travel within a radius of 50 miles, with occasional travel beyond, is required.  Must have liability insurance of personal vehicle used in Hospice activity.

Proficient knowledge and skill in using Microsoft Word, Excel, and PowerPoint required.