Billing Analyst I presso Matanuska Telecom Association Inc.

Billing Analyst I

We are searching for an experienced Billing Analyst I at our Palmer HQ facility. 

Primary Duties and Responsibilities: 

Supports MTA’s Business and Billing teams by performing a variety of financial and non-financial business tasks to help guarantee the company’s revenues.  These tasks include customer research, service order quality assurance and closing, collection of delinquent business accounts and financial reporting. This position also supports Billing with Bill runs, pre-billing scrubs and revenue assurance audits.

SPECIFIC TASK DESCRIPTION             

1. Responds to billing inquiries, research business accounts and provides explanations to customers of billing activity, credit inquiries, or misapplied payments. Addresses business customer complaints. May involve analysis of complex business accounts.  Prepares customer correspondence via approved medium.
2. Processes business service orders for quality assurance before posting to the billing system, carefully monitoring to ensure accurate billing and data collection. Closes all orders in a timely manner according to department policy. 

2. Provides professional support for MTA’s online customer payment system (eBill). Reverses payment errors and duplicate payments when appropriate and will assist in setting up new users, deleting termed users. Primary in processing the employee exit requests to ensure the user authority and employee discounts remain accurate.  

4. Makes outgoing calls to collect payment of delinquent business accounts. Collaborates on business payment plan arrangements with Collection Associates.
5. Involved in the testing of development of the end-user billing software and online payment software for production and testing databases, including but not limited to version upgrades, modifications and bug fixes.
6. Supports and assists with  MTA end-user and wholesale bill runs and performs pre-billing audits to ensure accurate charges and credits for each bill cycle. Performs revenue assurance project and audit duties as needed. Assist with pre-billing audits and correcting of accounts before each cycles bill run.
7. Performs other duties as assigned.

POSITION SPECIFICATIONS 

SUPERVISION:                                                                                   

Exercises no supervision. 

EFFECT OF ERROR:                                                                                         

Errors in an employee’s normal work activity may put employer at moderate risk and can directly affect our customers. Most errors can be substantially corrected within one year after identification. Correction may require a relatively high level of disruption of normal resource allocations. 

JOB SCOPE:                                                                                                    

The individual performs a multiplicity of functions and professional procedures that go beyond

repetitive operations. The tasks are sometimes complex and are likely to require creativity and a

demonstration of vocational and professional initiative.

INDEPENDENT JUDGMENT:                                                              

Job responsibilities are somewhat routine and are established by sectional practices and procedures.

It is necessary to organize and prioritize workload, to meet recurring deadlines.

Independent judgments require research and/or analysis and are generally limited to the individual's

specific area of expertise.

WORKING CONDITIONS:                                                                  

Exposed to mildly stressful conditions due to deadlines and the requirement to submit accurate data and reports and/or occasional confrontational contact with employees, members, or others outside MTA. Occasionally, the person filling this position may be required to work nights or week-ends on short notice, or of their own accord.

EDUCATION:                                                                                      

Post Secondary:  Level of education required to have developed specialized skills, two to four years. AS or BS in Business, or Management Information Systems preferred but not required. Work Experience in telecommunications billing may substitute at a ratio of 2:1.

WORK EXPERIENCE:                                                                          

Three (3) years billing/finance experience at the staff level required. Data extrapolation and analyzing skills a plus. Must know Microsoft Excel and Microsoft Word. Familiarity with Commsoft, iCommV, Sequel preferred.

*full (PDF) job description available upon request*

Employment Type: Full - Time

Compensation Type: Hourly Wage