First Response Advisor (weekends and one day in the week) presso Davies
Davies · Lostock, Regno Unito · Hybrid
- Junior
- Ufficio in Lostock
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
20 hours per week
20 hours per week
Saturday, Sunday and one day in the week of your choosing.
Remote working once training has been completed.
What will your day look like:
- Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping “Treating Customers Fairly” in mind.
- Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
- Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
- Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls.
- Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture.
Knowledge and Abilities:
- Communication Skills: Strong written and verbal communication skills, coupled with excellent customer service abilities.
- Fast-Paced Environment: Thrive in a dynamic, target-driven setting.
- Problem-Solving: Tackle challenges head-on with strong problem-solving skills.
- Tech-Savvy: Proficient in IT, with a keen eye for detail.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
