- Senior
- Ufficio in Buffalo
The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. Our commitment to innovation sets us apart and is evident in our award-winning lifestyle programs. We firmly believe that where you live, and work, should be an experience that enriches and improves your life. United Group provides a place to call home and a space where businesses thrive in all the communities we join.
We are honored to have been voted by our employees as one of the Albany Time Union’s Top Workplaces for nine consecutive years and nationally recognized as a Top Workplaces USA employer for five years running – most recently earning the 2025 Top Real Estate Workplace distinction. We are also thrilled that our management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO®) of the Year Award for 2024! To learn more about us, please visit our website: https://www.ugoc.com
Join Our Team!
We have an immediate need for full-time Senior Property Manager to join our team at Asher Crossing, one of United Group’s professionally managed multi-family apartment communities located in Buffalo, NY. This position will also oversee two other multi-family communities of Crescendo Lofts and The Dorian, also located in Buffalo, NY.
To learn more about our properties, please visit:
https://www.crescendobuffalo.com
Marketing + Leasing
- Collaborates with the Marketing Department to create Annual and 90-day Marketing + Leasing Plans
- Responsible for the successful execution of Marketing + Leasing Plans
- Coordinates and disseminates the timely communication for scheduled events
- Provides continual sales and leasing training to all leasing and sales staff
- Makes recommendations to improve marketing and leasing programs
- Prepares regular market surveys; shops competition regularly
- Prepares weekly and monthly reports
- Reviews all rental applications and lease forms for accuracy and compliance with resident policy
Financial Reporting + Control
- Prepares the property's annual budget - works directly with Regional Manager and Property Accountant
- Monitors budget performance and reports variances from budgets
- Assists Property Accountant with preparation of monthly financial accounting, reporting, and explanation of variances
- Prepares purchase orders, inputs all invoices into Entrata
- Reports payroll information to the corporate office / Human Resources on a timely basis
- Supervises inventory of all equipment and supplies
Site Activity + Resident Management
- Oversees site activity and related operations
- Provides leadership to staff and residents by following all Company procedures and demonstrates a professional image and demeanor consistent with company standards
- Works with Regional Manager to maximize NOI and ensures owner’s goals and objectives are aligned with property operations
- Creates and drives new revenue streams to achieve and exceed goals and objectives
- Ensures all resident retention programming, the SUN® program, is executed in a consistent and high quality manner to ensure the highest levels of resident satisfaction is achieved
- Makes regular, detailed inspections of site’s lease / resident files to ensure they are accurate, complete, and maintained in a manner consistent with operating guidelines
- Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards
- Manages resident complaint log and seeks assistance from Regional Manager when needed
- Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations
Maintaining Physical Asset
- Evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming
- Makes regular, detailed inspections of physical plants and reports any observed deficiencies while ensuring corrective action is taken
- Audits service requests performed by the site staff
- Performs regular inspections of maintenance work - implements, reviews, and when necessary, makes periodic changes to maintenance schedules
- Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan
- Knowledgeable of current status and conditions of all vacant apartments
- Performs regular inspections of common areas, community rooms, common hallways, stairwells, elevators, apartments, grounds, exterior of building, perimeter of property, etc.
- Supervises all vacant apartment make-ready procedures; ensures productivity of staff through routine inspections, view of work in progress
- Directs and/or makes recommendations to Maintenance Supervisor for physical repairs, replacements, and/or improvements when approved
- Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved
- Evaluates maintenance operations periodically to determine cost efficiency
Staff Training + Development
- Trains staff members on the Company’s standard operating procedures and policies and procedures
- Ensures staff training is consistently administered
- Ensures staff members are knowledgeable and trained on the Company’s Standard Operating Procedures and policies
- Coordinates and ensures site staff are trained properly in Entrata
- Upholds standards relating to employee training and United’s Pure Safety training and industry specific training
- Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards
Human Resources + Personnel Management
- Responsible for ensuring staffing levels are aligned with the needs of the business
- Supervises on-site personnel and all activities relating to personnel management, i.e. scheduling, time and attendance management, payroll, progressive discipline, etc.
- Manages employee training and development
- Hires and terminates employees in accordance with established guidelines
- Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases for all site personnel
Pure Safety
- Actively participates in, follow, and enforce the safety and health programs
- Resolves questions, approve and/or recommend necessary expenditures to correct unsafe conditions
- Makes regular shop, warehouse, office and ground-job site tours, and safety inspections to determine if safe work practices are being observed; ensure that unsafe conditions do not exist
- Personally performs safety inspections, and review safety inspection reports and unsafe conditions reported by others. Make or obtain corrections as required to maintain a safe workplace and ensure compliance
- Conducts regular safety meetings with employees to promote safety awareness and compliance with the Safety and Health Policies
- Investigate accidents and assist with completion of accident report forms when required
- Ensures that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently
- Reviews safety-related disciplinary actions with the employees
Work Environment + Physical Demands
- May be exposed to outdoor spaces, service areas, or other environments, which will, by their nature, have variances in air quality, temperature, walking surfaces, lighting, and other physical aspects
- May be exposed to substances such as – paints, cleaning agents, chemicals, which may have various odors that may be considered irritants
- Frequent body movements include lifting, moving, transferring, bending, stooping, squatting, and reaching
- Able to lift, push, pull, and/or carry objects weighing up to 50 pounds, unassisted, with twisting and turning of the torso, and stand or walk for prolonged periods of time
- Reasonable accommodation may be made to enable individuals to perform essential functions
Job Overview + Requirements
- Job Type: Senior Property Manager, Exempt - $80,000 - $85,000 plus Bonus Incentive Program.
- Work Hours: Monday – Friday, 8:00am – 4:30pm. Weekends and evenings as needed.
- Training for Position: Supervisory experience with both leasing and maintenance staff
- Physical Requirements: Light lifting and carrying
- Required Education: College Degree or Applicable Work History
- Required Experience: 3+ years of managerial experience supervising three (3) or more subordinates. 5+ years’ experience in residential property management experience, preferably multi – family. Entrata experience is preferred.
- Certifications: Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.
- Qualities: Demonstrates integrity on a personal and professional level; Exceptional communication, sales, and negotiation skills; Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc. Strong organizational, management, and teamwork skills. Ability to handle finances and work within a budget; attention to detail
Benefits & Time Off
- Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options; eligibility 1st of the month following 30 days.
- Dental + Vision – eligibility 1st of the month following 30 days.
- Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days.
- 401K Retirement Plan – Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.
- Additional Benefits – Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.
- PTO – Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.
- Holidays – 10 Company Paid Holidays.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.
