Treasury Solutions Specialist presso Bravera Bank

Bravera Bank is hiring for a Treasury Solutions Specialist in Bismarck. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

POSITION PURPOSE:

Provides knowledgeable support to customers using Bravera’s Treasury Solution tools, with a focus on delivering exceptional customer experience that reflects Bravera’s commitment to personal service and innovative solutions.

MEASURES OF SUCCESS:

1. Delivering exceptional customer experiences by effectively supporting inquiries, resolving issues, and collaborating with Treasury Solutions, Private Banking and Business Banking Teams to meet customer’s needs.
2. Maintain accurate account setups by managing user profiles, verifying documentation, and ensuring consistency across markets.
3. Support departmental operations through proper documentation, reporting, billing assistance, and contributions to Treasury Solutions projects.
4. Be an ambassador for Bravera by using products and services offered. 

DUTIES AND RESPONSIBILITIES:

Customer Relations-

Ensure that customers have a positive experience by effectively communicating and listening to their needs.

• Handle calls related to digital products and services.
• Provide excellent customer service by addressing inquiries and resolving issues related to digital solutions.
• Collaborate with internal teams to ensure seamless product integration and resolution of customer concerns.
• Support Treasury Consultants and Officers in preparing presentations and materials for customer meetings.

Account Maintenance-

Perform set-up and maintenance of user profiles.

• Secure and verify agreements, applications and authorization forms needed to process and add, update, or remove permissions and access levels.
• Verify changes and documentation completed by TSC or TSOs in all markets.

Administrative-

Documenting and Reporting functions for Treasury Solutions department

• Ensure each digital customer has the proper documentation on file,
• Assisting with reports and monthly billing
• Assist with projects/workload related to the Treasury Solutions department

ADDITIONAL RESPONSIBILITIES:

• Travel as needed for product installations and customer support.
• Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera.
• Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
• Fully understand and adhere to current banking regulations, policies, and procedures related to digital banking compliance and overall safety and soundness.
• Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees and organizations.
• The employee will adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act.  In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES):

1. Education: High School Diploma or equivalent
2. Experience: Prior banking knowledge is helpful but not required
3. Skills/certifications: High level of interest in digital products

Location

Bismarck, ND

Hours

Monday - Friday, 8am to 5pm

Benefits

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.

Our Values

• Give and earn trust. We support and empower one another to earn trust through accountable performance.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).