Manager on Duty presso Lost Mine Mountain Coaster & Mini Golf

Position Summary: 

The Manager on Duty provides support and leadership to all departments by managing and executing staffing plans, operations policies, company standards and Standard Operating Procedures.

Principal Duties & Responsibilities

• Directly oversees the daily operations of the attraction, including but not limited to: Mountain Coaster, Mini Golf, Ticketing, Retail, Food and Beverage, Photo, Maintenance, and Facility Operations.

• Acts as attraction and facility Manager on Duty in absence of General Manager or Operations Manager.

• Makes operational decisions regarding capacity, guest flow, and amount of coaster carts in use.

• Makes operational decisions regarding capacity and guest flow at mini golf.

• Conducts shift meetings with front line staff. Informs staff of daily events, groups, specials, sales goals, and operational opportunities.

• Prepares and reconciles daily deposits and takes cash and check deposits to the bank, ensure tills are prepared and reconciled, and any discrepancies are documented.

• Performs time audits, verifies hours, and takes action to minimize overtime while maintaining appropriate staffing levels.

• Develop a daily plan to ensure breaks are provided daily following employment laws.

• Provides ongoing training and support to staff as needed.

• Leads team and reviews quality of work, makes recommendations, and helps as needed.

• Maintains operational, safety, cleanliness, and guest service standards.

• Interacts with guests to ensure the departments are operating at the highest of standards.

• Resolves guest complaints.

• Works directly with the Maintenance Staff to ensure safe operations that meet ASTM standards.

• Supervise Maintenance Staff as it relates to daily operation of the ride.

• Assist guests in the event of illness or injury.

• Assumes a leadership role in case of emergencies such as power outages, inclement weather, and ride incidents.

• Communicates any mechanical, facility, coaster track/cart, mini golf grounds, or other issues to the Maintenance staff and ensures they are fully resolved in a timely manner.

• Ensures all handbook policies and procedures are followed by all staff.

• Recruit, hire, orient, and train employees in all departments.

• Evaluates staff and makes recommendations for performance evaluations, disciplinary action and/or termination. 

• Follows all handbook policies.

• Other duties, as assigned, or as needed to support the business.

Knowledge, Skill and Ability Requirements:

• Excellent interpersonal skills including verbal and written communications, and leadership.

• Passionate about the business of family fun and entertainment.

• Able to multi-task and maintain composure in pressure situations.

• Able to maintain a positive attitude.

• Able to recognize, analyze, and resolve conflict among staff members.

• Able to be punctual and maintain regular attendance.

• Able to work evenings, weekends, and holidays.

• Able to climb.

• Able to sit or stand for up to 15 hours.

• Able to operate a two-way radio.

• Able to lift items up to 30 pounds.

• Able to bend, twist, push, pull, stoop, and reach.

• Able to maintain personal hygiene standards.

• Able to tolerate a fast-paced work environment.

• Able to work with minimal supervision.

Education & Experience Requirements:

• Must be at least 18 years of age.

• High school diploma or equivalent. College Degree preferred.

• Three (3) years supervisory/management experience in the field of entertainment, tourism or hospitality preferred.

• Strong computer skills required.