SOCIAL SERVICES MANAGER presso ACC SENIOR SERVICES

Social Services Manager Job Description:

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SOCIAL SERVICES MANAGER

***SALARY RANGE - $74,880 - 82,160 ***

ACC Senior Services is an award-winning not-for-profit provider of culturally sensitive senior care and services in the Sacramento region. Based out of the Greenhaven/Pocket neighborhood of Sacramento, and with over 50 years of experience, ACC offers a continuum of supportive services for older adults and their family caregivers. At ACC we provide older adults with the comforts of home, the care of family.

Eligible team members may choose the following benefits:

• Medical, Dental, and Vision benefits (Kaiser & Sutter plans available)
• Generous Paid Time Off (PTO)
• Company Paid Life Insurance
• 403(b) Retirement Program
• Employee Meal Options
• Employee Discount Program (BenefitHub)
• Employee Recognition Programs
• Employee Assistance Program (EAP)
• Employee Referral Program

GENERAL SUMMARY

This is a full-time, exempt position. The ACC Care Center Social Services Manager directs programs in response to the social and emotional needs of the residents; assesses, develops, and implements care plans for social service needs of residents; works with the Admissions Coordinator on admissions to and discharges from the facility; maintains policies and procedures for the social services of the residents, and participates in special projects as assigned.  The Social Services Manager reports to the Administrator and is responsible for supervising the Social Services Assistant. 

ESSENTIAL JOB FUNCTIONS:

• Identifies psychosocial needs of residents during admission and upon staff or physician referral; makes referrals to community agencies.
• Develops Social Services plan of care and updates the plan as changes occur for each resident throughout their stay.
• Participates in resident care conferences; manages written notification to resident and/or families of conference times.
• Completes all social service assessments, MDS entries, and care plans within the required time frames and actively participates in the Interdisciplinary team process.
• Coordinates, helps facilitate room changes for residents including notification to residents, family members, roommates, other departments.
• Develops discharge plans for short-term residents according to wishes and physician’s orders; keeps Interdisciplinary team informed of resident discharge plans.
• Advocates for resident rights; works with other departments to meet resident needs.
• Oversees dental, podiatry, vision and hearing appointment coordination in facility; ensures consents are in place and coordinates payment information.
• Oversees transportation arrangements for resident appointments; coordinates with family/responsible party to escort resident; coordinates with nursing department for escort.
• Coordinates the Theft and Loss program; ensures that all reports are investigated and resolved; keeps Administrator informed of issues; reports Theft and Loss outcomes to the QA&A Committee quarterly.
• Responds to requests or complaints by residents or family members; maintains Facility Complaint Log and keeps Administrator informed of issues.
• Maintains current references of community resources that may be required and provides information to residents and family members as needed; responsible for coordinating family social and educational events.
• Provides facility tours.
• Arranges committee meetings; facilitates Family Council meetings.
• Arranges access to Paratransit and other assistance for residents.
• Assists in obtaining legal assistance for residents. 
• Advises Director of Nursing per situations which may have adverse effect upon patient care.
• Maintains confidentiality and full HIPAA compliance.
• Assists clients in a timely manner; takes initiative to resolve resident concerns.
• Practices workplace safety at all times and reports repair needs to maintenance.

QUALIFICATIONS

QUALIFICATIONS:

• Bachelor’s degree in social work or a related field with courses in psychology, gerontology and/or social work.
• Two years’ experience in skilled nursing facility experience preferred.
• Knowledge of gerontology; understands multiple levels of care and possesses the ability to assess resident needs for appropriate placement; knowledge of state and federal regulations including Title XXII and OBRA.
• Ability to work with diverse older adult populations is preferred.
• Effective verbal & written English communication skills; fluency other languages is a plus.