Third-Party Residential Processing Manager presso Axos

Axos Bank

Target Range:

$,85,000.00/Yr. - $95,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The TPO (Third-Party Originations) Processing Manager provides strategic leadership and oversight across all loan processing functions to ensure operational excellence, regulatory compliance, and high-quality customer service. This role is responsible for managing workflow efficiency, maintaining documentation standards, and driving continuous process improvement. The manager will monitor production goals, resolve escalated issues, and implement departmental policies and procedures. Additionally, the role includes coaching team members for peak performance and executing initiatives aligned with senior management directives.

Responsibilities:

• Lead processing operations across multiple functions including process flow design, compliance with state and federal regulations, policy implementation, and pipeline management
• Oversee documentation standards to support credit approvals and audit readiness
• Track and analyze production metrics monthly and quarterly to align with the bank’s strategic business goals
• Develop and maintain procedural documentation, including manuals and checklists, to ensure consistency and compliance
• Resolve escalated customer and loan-level issues with professionalism and urgency
• Drive process improvement initiatives to enhance productivity, quality, and operational efficiency
• Coach and mentor staff, fostering a high-performance culture through ongoing feedback and support
• Execute strategic goals and initiatives and conduct timely performance evaluations
• Other duties as assigned to meet business and company needs

Qualifications:

• 7+ years of related mortgage lending experience
• 2+ years leadership experience
• Must have in-depth knowledge of RESPA and TRID guidelines
• Strong knowledge of mortgage lending to include mortgage products and an understanding of other types of financial products is desirable
• Excellent decision making, problem solving, and organizational skills
• Must be detail-oriented with excellent analytical skills, be adaptable to change, and have a data driven mentality
• Proven ability to interpret and communicate regulatory guidance
• Excellent customer service skills
• Superb oral and written communication skills, and interpersonal skills
• Strong leadership and team building skills; must be able to effectively lead and develop employees
• Advanced computer skills including all MS Office systems
• Extensive lending compliance knowledge
• Must take initiative and be an innovative problem solver
• Ability to work under pressure, multitask and meet deadlines in a fast-paced environment
• Willingness to perform multiple functions throughout the day as the need arises

Axos Employee Benefits May Include:

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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