Liaison, Hospice Intake presso Visiting Nurse Service of New York d/b/a VNS Health
Visiting Nurse Service of New York d/b/a VNS Health · Long Island City, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Long Island City
VNS Health Hospice Liaisons help patients and families navigate the transition from hospital to hospice so that patients receive meaningful care at the end of life, surrounded by their loved ones. Hospice Liaisons use empathy to help patients and families understand the value that hospice provides, integrity to coordinate infusion and pain management preparations to allow patients to come home safely, and agility to navigate the healthcare system to maximize the time friends and family spend together at the end of life. Join us in building on our 130-year history and innovative Future of Care!
SCHEDULE:
Monday-Friday
9:00am-5:00pm
LOCATION:
VNS Health Queens
30-30 Northern Blvd, 2nd Floor
This employee will be travelling within Queens to multiple outpatient sites.
Responsibilities:• Obtains and documents referral information, including current medications and treatments, physician, patient and primary care person’s agreement to Hospice evaluation visit.
• Evaluates patient referrals to determine appropriateness for admissions to the Hospice Program and/or other VNS Health services. Accepts or declines referrals based on admission criteria and recommends alternative plans of care as appropriate.
• Conducts in-facility assessments in accordance with VNS Hospice care admissions policies and procedures. Under special circumstances, may evaluate and admit patients to inpatient Hospice Care.
• Provides consultation and counseling to referrers, patients and/or families about VNS Hospice Care and end of life care options. Provides on-site in-services for hospital staff on Hospice Care and related topics as requested.
• Coordinates initial Hospice care services with the Hospice Team Coordinator, including ordering supplies, equipment, medications, infusion services, continuous care staffing, etc. as needed. Ensures that needed equipment and services are in place prior to patients’ referral for hospice care.
• Notifies Hospice Team of patient’s acceptance for services and provides intake data, essential medical background, preliminary care plan and medical orders.
• Collaborates with the Team Manager and staff to ensure that the needs of patient’s are being met at the time of discharge or before accepting the patient for home hospice care services.
• Determines insurance coverage for requested hospice services and informs patients and families of sources and extent of coverage. Interprets reimbursement and coverage issues to hospital staff and negotiates with third party payor when necessary to expedite discharge.
• Establishes and promotes ongoing collaborative relationships with program staff, institutional personnel, and other facilities to ensure the coordination of appropriate referrals.
• Acts as a liaison to patients and families during the transitional period between patient’s discharge and the initiation of Hospice Team services in the region.
• Participates in initial Management and Interdisciplinary Team meetings for the purpose of information exchange on patient care planning.
• Participates in the Hospice Continuous Quality Improvement meetings related to improved quality patient care.
• Provides summary reports of statistical data of referral and marketing activity related to the facility and hospice program to leadership.
• Acts as a VNS Hospice Care representative at institutional and community programs and functions.
• For Veterans Program only:
• Provides outreach and education to veteran organizations, community centers, caregiver coalitions, etc. regarding the benefits of Hospice.
• Establishes relationships with customer accounts in order to generate veteran referrals and admissions; assists veteran patient and/or family matters.
• Participates in special projects and performs other duties as assigned.
Licenses and Certifications:
Valid driver's license may be required, as determined by operational/regional needs.
Education:
Bachelor's Degree in Business/Marketing, or a related field or the equivalent work experience required
Work Experience:
Minimum of two years of sales or marketing experience, preferably in a Hospice or Palliative Care Program, or Oncology services, required
Strong clinical foundation with the ability to understand and converse in clinical terminology required, particularly with non clinicians required
Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required
Effective oral and written communication skills required
Proficiency in personal computer operations including MS Office applications required
Experience in management, administration, education and/or discharge planning preferred
