- Professional
- Ufficio in Cambridge
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Department of Transportation. SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.
This is a fully onsite position at the US Dept of Transportation Volpe Center in Cambridge
Job Role Specific Requirements:
Proficient prioritizing project tasks and troubleshooting complex and advanced end-user issues. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Willing and able to coach junior and mid-level engineers with complex incidents.
Top Qualifications, Skills, Experience or Certifications:
- Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
- Multi-tasking, prioritization, and time management - Ability to pivot and act in a timely manner.
- Technical Aptitude – Capable of handling a multitude of technical issues.
- Excellent written and verbal communication - Ability to accurately diagnose, document and explicate an issue.
Patience & Flexibility - Microsoft or other industry related professional certifications are preferred.
- Essential job functions must include strong analytical and troubleshooting skills.
- Stay current with existing and emerging technologies, changes and updates.
Job Requirements:
Essential job functions must include strong analytical and troubleshooting skills. The ability to work in a team environment, provide solutions, diagnose and resolve problems. Perform research as necessary to answer questions and resolve issues. Stay current with existing and emerging technologies, changes and updates. Must have a thorough understanding of Windows systems, applications, and be able to support the following in addition to the above skills:
7+ years of relevant IT experience demonstrated continuous technical career growth, in Microsoft environments.
7+ years of relevant Desktop support experience, responding to incoming calls, email messages, and walk-up customers.
Perform day-to-day responsibilities utilizing ServiceNow.
Prioritize and evaluate a variety of technical issues.
Ensure proper recording, documentation, and closure of tickets.
Triage, resolve, and escalate issues to appropriate teams.
Provide installation, configuration, and break-fix for laptops, desktops, and peripherals.
Field phone calls or chats throughout the day from internal employees
Bachelor’s Degree in a related field but can be replaced by 7 years of related experience
Proficiency with:Microsoft Windows 11 Operating Systems, Microsoft O365/M365
Microsoft Active Directory Users and Computers
Cisco Remote VPN Access
Microsoft file and print services
Apple Mobile Systems
DELL hardware
Attributes:
Team Player, willing to share knowledge and pitch in wherever needed.
Multi-tasking, Prioritization, and Time Management - Ability to pivot and act in a timely manner.
Technical Aptitude – capable of handling a multitude of technical issues.
Excellent written and verbal communication - Ability to accurately convey an issue.
Patience and flexibility.
*!SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Candidarsi ora
