Technical Documentation Lead presso KX (Canada) Inc

Role: Technical Documentation Lead

KX is a global leader in real-time data analytics and time-series database technology, empowering organizations to make smarter, faster decisions. Built on kdb+, the world’s fastest time-series database, KX delivers high-performance analytics and data management solutions that power innovation across finance, manufacturing, and IoT industries.

Our mission is simple: to accelerate the future of data-driven decision-making.

As the Technical Documentation Lead, you will lead by doing — setting strategy while remaining hands-on with the tools, workflows, and publishing systems that power KX’s Docs-as-Code ecosystem. You’ll mentor a team of technical writers and collaborate with engineering, product, and design teams to deliver world-class documentation that accelerates user adoption and deepens product understanding.

You’ll also drive the modernization of our documentation infrastructure, ensuring our authoring and publishing workflows reflect modern software engineering practices — version control, automation, and structured content design — to scale content delivery with precision and impact.

• Act as a player-coach: Balance strategic leadership with hands-on contributions in writing, tooling, and publishing workflows.
• Develop and execute a comprehensive technical writing strategy for KX’s suite of data and analytics products.
• Lead, mentor, and grow a team of technical writers, fostering a culture of excellence and continuous improvement.
• Partner with product management, engineering, marketing, and customer success teams to create and maintain clear, concise, and user-focused documentation — including API guides, tutorials, FAQs, and user manuals.
• Own the end-to-end lifecycle of our documentation platforms — from roadmap and consolidation strategy to release management and operational excellence.
• Ensure technical content effectively communicates complex concepts to audiences ranging from developers to business users.
• Collaborate with developer experience and product design teams to integrate documentation seamlessly into the product experience.
• Drive adoption of documentation standards, style guides, and tools to ensure consistency and quality across all materials.
• Analyze user feedback, product usage data, and industry trends to identify opportunities for continuous improvement.
• Lead the adoption of innovative documentation technologies such as interactive content, video tutorials, and AI-driven support tools.

• 10+ years of experience in technical writing, with 5+ years in a leadership role — preferably within the data or analytics domain.
• Strong understanding of developer ecosystems, data platforms, and analytics technologies (experience with APIs, SDKs, or distributed systems a plus).
• Proficiency in modern documentation tools (Markdown, Git, VS Code, MadCap Flare) and methodologies (Docs-as-Code, DITA, structured content).
• Excellent leadership and communication skills with the ability to collaborate across teams and influence senior stakeholders.
• A passion for making complex technologies accessible and intuitive for diverse audiences.
• Bachelor’s degree in a technical field (Computer Science, Engineering, or equivalent practical experience).

We’re Data-Driven, Naturally Curious, and All-In.
At KX, we believe great things happen when talented people bring curiosity, courage, and collaboration to solving complex problems. If that sounds like you, we’d love to hear from you.