- Senior
- Ufficio in Barcelona
ESSENTIAL REQUIREMENTS:
- Knowledge/Expertise in:
- Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
- Understanding and experience in global Workplace and Service Desk services.
- Technical background,
- Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
- Creating reports within ServiceNow is part of the responsibilities.
- Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
- Experience in Global Services coordinating teams in different countries.
- Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
- Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
- English proficiency level of B2/C1.
DESIRABLE REQUIREMENTS:
- Proactivity
- Teamwork
- Used to reporting work done
- Ability to produce documents and reports
- Open-mindedness to change
- Self-taught
REQUIRED QUALIFICATIONS:
- Higher Technician in Computer Systems Management or a degree in Computer Engineering
- At least 10 years of experience in the IT sector, with at least 5 years performing the same role
- Official technical certification in ITIL: at least ITIL Foundation
- Official technical certification AZ-900 or/and MS-900.
REQUIRED QUALIFICATIONS:
- 5 years
