Industrial Print Customer Success Vice President and General Manager presso Hp

Industrial Print Customer Success Vice President and General Manager

Description -

The Vice President and General Manager of Industrial Print Customer Success organization (IPCS) is an executive leadership role responsible for worldwide services and supplies business for HP Industrial Print business. (IP) 

This individual will be responsible for driving IPCS worldwide aftermarket business with our +6000 customers worldwide either directly or via channels.

The activities include:

• Managing IP customer journey delivering best in class and differentiated customer experience for HP Industrial Print products (HP Indigo, HP PageWide and HP Scitex).

• Defining IPCS strategy, portfolio and priorities for current year and long-term planning.

• Driving profitable growth of HP Industrial Print Service and Supplies P&L. Maximizing Customer lifetime value with IP presses and solutions.

• Managing a competitive cost structure thru Design for Serviceability and the deployment of innovative tools and technology.

• Enabling Industrial Print profitable growth with proactive and competitive services portfolio offerings.

Key Responsibilities

Lead and direct a high customer touch, dynamic business with 1,200+ employees spanning 40 countries bringing in more than $1B.  Set and execute IPCS worldwide support and services strategy to meet TCE, financials, and people objectives and goals.  Drive operational performance as well as long-term strategic plan.

• Manage the Profit & Loss (P&L) for IPCS.

• Growth profitably IPCS business.

• Actively partner with HP Indigo and HP Pagewide divisions and regions to define portfolio of products and services.  Build capabilities globally.

• Proactively engage with divisions in driving design for serviceability and in ensuring IPCS readiness for new products and new services.  Drive closed loop quality improvement across value chain.

• Partner with IP business and regional GTM leadership in making services a key driver for profitable growth, focusing on supplies, after market, and expansion of services and solutions.

• Develop and foster a growth mindset, highly engaged, and customer centric workforce.

• Deliver innovations in services and channel partners to scale the business.

• Drive the transformation of IPCS operations for best-in-class cost infrastructure and growth.

Education and Competencies

• Master Degree in Business or Engineering preferable.

• Minimum 20+ years of relevant industry and leadership experience.

• Strategic Leadership:  Ability to define, champion, and lead strategy and transformative changes across products and services portfolio.  Influential with customers, channel partners, vendors, and external influencers.

• Operational Leadership:  Ability to set objectives and goals and drive operational excellence to deliver consistently.  Anticipate and respond to competitive and business challenges and translate and respond timely.

• Financial Management Excellence:  Ability to manage effectively a global profit and loss aftermarket business.

• Change Leadership:  Ability to drive changes, take risks, build support for new ideas, operationalize and manage changes.

• People Leadership:  Ability to attract, develop, retain, inspire and lead employees at all levels, create and foster a high performing team at worldwide level.

• Personal Stamina:  Ability to adapt and scale up quickly, exhibit confidence, strong drive, set aggressive goals, and maintain composure under pressure.

HP’s Industrial Print Business (IP) is the HP business serving the graphics industry. IP serves multiple market segments, with a wide range of solutions and technologies, printing everything from book, to Labels, Flexible packaging or corrugated boxes. HP Industrial Print is placed number 1 or 2 in all of the diverse market segments it is active in.  As the leading digital print vendor in the graphics industry, we are the driving force behind the analog to digital transformation that is taking place. This is a long term transformation that is at different stages in various markets, but as a rule of thumb digital applications are growing three time faster than conventionally printed applications.  Our passion at HP Industrial print is for our customers, and relationships are mostly direct and long term, with some selling done through channels. Customer segments that we serve include Label & packaging, Commercial printing.

It’s not just about the press or the printer, but rather about a full set of graphics production solutions. To get to a finished product, you need a robust and complete end to end solution. We partner with other vendors in order to offer this complete offering. HP offers a wide service portfolio through the Industrial Print Software and Solution organization to manage printing and optimize production.

In the US:

The pay range for this role is $250k to $300k USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits: HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including: 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

 

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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