PROGRAM ASSISTANT presso ACC SENIOR SERVICES

Description

GENERAL SUMMARY

The ACC Senior Community Services Employment Program (SCSEP) is a federally funded initiative that provides community service opportunities for seniors, helping them develop job skills and achieve financial self-sufficiency. Seniors are placed with non-profit or government agencies for job training while contributing to their communities. The SCSEP Program Assistant supports participants, staff, volunteers, and community partners by handling administrative tasks such as recertification, timesheet coordination, and data management. The ideal candidate will be compassionate, detail-oriented, and committed to making a positive impact on seniors' lives.

ESSENTIAL JOB FUNCTIONS:

• Collaborates with front desk staff to supervise and train volunteers.
• Manages incoming phone calls and walk-in traffic to the community center, providing timely and accurate information and referrals to community members and partners.
• Maintains a welcoming and professional environment.
• Supports daily program operations, including administrative tasks, participant recruitment, training, scheduling, and direct services.
• Ensures timely and accurate completion of program documentation and data entry.
• Answers phone calls and emails professionally; offers guidance, referrals.
• Assists participants and host agencies with timesheets.
• Conducts orientation and onboarding; helps create employment plans and provides ongoing support.
• Assists in planning and implementing meetings, outreach activities, surveys, evaluations, newsletters, and reports.
• Helps recruit new host agencies and maintain positive relationships with current partners.
• Performs additional tasks and special projects as assigned by the Program Manager.

Qualifications

QUALIFICATIONS:

• HS diploma and a minimum of two years relative experience.
• Excellent verbal and written English communication skills; ability to communicate in another language is a plus!
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Drive), and zoom.
• Experience working with diverse populations, including ethnic minorities, immigrants, and older adults, is preferred.
• Previous administrative or program support experience with older adults is a plus.
• Must be flexible and willing to work occasionally on weekends or evenings as needed.
• Must have reliable transportation and the ability to drive different local facilities periodically.