Operations Specialist presso MoneyGram International, Inc.

At MoneyGram, we're not just moving money - we're moving forward. Every day, we help millions of people around the world send funds quickly, securely, and affordably. As a trusted name in cross-border payments and money transfers, we're driven by purpose, powered by technology, and committed to collaboration, innovation, and impact. 

We're looking for passionate individuals ready to shape the future of global financial services. If you're looking for a career where your work truly matters, and your ideas help transform lives, MoneyGram is the place for you. 

What You Will Do: 

• Act as the primary point of contact for MoneyGram's partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations
• Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships
• Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes
• Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files
• Collaborate with internal teams (sales, product, etc) and external partners to identify and implement process improvements, driving operational efficiencies, and enhancing service delivery
• Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards

%3Cp%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EWhat We%27re Looking For:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EHigh school diploma or GED required, Bachelor%27s degree in Finance, Accounting, Business, or related field preferred%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3E4-6 years of experience in bank operations, partner support, or financial services%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EExperience in settlement reconciliation, inventory management, and troubleshooting technical issues%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EPrevious experience with MoneyGram products, POS systems, or financial institutions preferred%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EStrong analytical and problem-solving skills with the ability to resolve complex financial issues%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EExperience with reconciliation processes, financial reporting, and settlement systems%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EDetail-orientated with strong documentation and audit trail management skills%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EProficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to manage multiple tasks, prioritize effectively, and work under tight deadlines%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EStrong understanding of financial regulations, audit requirements, and risk mitigation practices%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EExperience in driving process improvements and system efficiency%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3ELocation:%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EThis position will be based remotely in the United States with a preference for Dallas, TX, Minneapolis, MN, or Columbus, OH.%26nbsp;%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EHere Are Some Reasons You Will Love Working At MoneyGram!%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EFlexible, remote first flexibility%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EGenerous PTO%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3E13 Paid Holidays%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EMedical / Dental / Vision Insurance%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3ELife, Disability, and other benefits%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3E401k with competitive Employer Match%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3ECommunity Services Days%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EGenerous Parental Leave%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial;%22%3EAnticipated Base Pay: %2424.00 - %2440.00 per hour + participation in our annual bonus plan%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial;%22%3E%3Ci%3EThe salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3EAbout MoneyGram%3C/strong%3E%3C/p%3E%3Cp%3EMoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world%27s largest cash distribution networks, MoneyGram processes more than %24200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces award three years in a row.%3C/p%3E Candidarsi ora