Credit & Collections Manager - B202 presso Mygrant Glass Company
Mygrant Glass Company · Hayward, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Hayward
Now Hiring: Credit Manager & Collections Manager
Location: Hayward, CA| Schedule: Full-Time, Exempt
Lead with Insight. Balance Risk with Relationships.
At Mygrant Glass, we’re seeking an experienced Credit Manager to oversee our credit, collections, and related service functions. In this leadership role, you’ll guide the collections team to ensure timely collection of balances, accurate customer setup, and effective resolution of credit issues—all while maintaining strong customer relationships and minimizing financial risk.
As Credit Manager, you’ll collaborate closely with Sales, Operations, and Executive teams to align credit policies with business goals, develop efficient processes, and support profitable growth. You’ll provide direction and mentorship to your team, monitor portfolio performance, and implement process improvements to increase cash flow and streamline workflows.
Why Mygrant Glass?
When you join Mygrant Glass, you’re joining a company built on over 90 years of family ownership, stability, and growth. As the largest independent wholesale auto glass distributor in the nation, we combine a small-company culture with big-company resources. We believe in promoting from within, rewarding performance, and giving our team members the tools they need to grow their careers. Here, your ideas matter—and your work directly contributes to the success of a nationwide industry leader.
Be part of a company that values integrity, teamwork, and opportunity—where your future is as clear as the glass we deliver.
BENEFITS:
Health Insurance
Flexible Spending Plan
Health Savings Plan
Dental Insurance
Vision Insurance
Paid Time Off
Paid Sick Time
Paid Holidays
401K/with matching
Credit & Collections Manager
Exempt
Reports to: Controller
POSITION SUMMARY:
The Credit and Collections Manager is responsible for overseeing the company’s credit, collections and product-related service functions. This role manages the credit and collections team to ensure accurate customer setup, effective resolution of credit issues, timely collection of outstanding balances, and proper ledger maintenance. This position also collaborates with the Sales and Operations teams to align credit policies with business objectives, support profitable growth and develop efficient processes and procedures. A key focus is balancing strong customer relationships with maintaining acceptable financial risk while supporting and developing the credit and collections team.
ESSENTIAL JOB FUNCTIONS:
- Manage, lead and develop a small team of credit and collection specialists, fostering a collaborative environment focused on achieving measurable results.
- Oversee the application, review, approval and management of customer credit within assigned authority, including initial credit setup and ongoing account reviews.
- Stay informed on industry trends and evolving best practices to provide guidance on credit products and services to support business objectives and customer needs.
- Proactively identify and mitigate credit risk through thoughtful policy design and data-driven decision-making and update and maintain credit policy documentation.
- Ensure timely collection of outstanding balances, review open COD’s, oversee escalated collection cases, including negotiation of payment plans and coordination with third-party agencies when necessary.
- Consult with current and future clients regarding their level of credit. Make credit decisions within assigned authority.
- Prepare and distribute periodic reporting, including bad-debt allowance analyses highlighting problem accounts and plan for resolution while maintaining ownership of KPI’s including >90 days past due, DSO targets, etc.
- Ensure adherence to internal policies and external regulations governing credit and collections practices.
- Collaborate with IT and Finance teams leveraging technology to streamline credit evaluation and collection processes to improve operational efficiency.
- Oversee deduction management, ensuring matching credit memos (CMs) and debit memos (DMs) are applied accurately and timely. Escheat long-standing credit balances per state guidelines.
- Support process improvements to increase cash flow, reduce receivables, and streamline workflows.
- Ensure compliance with all applicable laws, regulations, and internal policies governing credit and collections.
- Advise internal teams on challenging credit or collection matters and resolving escalated issues.
- Communicate, establish relationships and partnerships with Sales and Operations teams ensuring resolution of customer issues and improving “Best Practices.”
- Work closely with customers to resolve credit-related issues, build strong relationships, facilitate timely payments and oversees the negotiation and course of action taken for overdue accounts.
- Participate in various compliance audits including annual, financial and compliance audits.
- Other duties as assigned.
SPECIAL KNOWLEDGE, SKILLS, ABILITIES
- Knowledge of credit reporting agencies (D&B/Equifax) and credit evaluation practices.
- Proficient in reading and interpreting financial statements for underwriting credit decisions.
- Knowledge of relevant laws, regulations, and best practices governing collections and accounting rules.
- Experience in Accounts Receivables, Cash and Collections operations, including payment plan negotiations and bankruptcy.
- Experience with and/or ability to navigate through reporting tools and other finance and operational systems, including credit card payment platforms, e.g. Cybersource.
- Demonstrated leadership ability, including coaching, performance management and team development.
- Strong written, verbal, and interpersonal communication skills, with the ability to influence and collaborate cross-functionally.
- Ability to manage multiple priorities in a fast-paced environment with firm deadlines.
- Excellent problem-solving, analytical, and decision-making skills.
QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
- Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred; equivalent experience considered.
- 4–6 years of progressive experience in credit and collections, with at least 2 years in a supervisory or management role.
- Experience in wholesale distribution or large-scale operations preferred.
- Strong computer skills, with advanced proficiency in Microsoft Excel.
PHYSICAL DEMANDS
This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 10 pounds of force constantly to move objects; Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.
BASE PAY:
The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors, including but not limited to, the individual’s experience, education, certifications, knowledge, skills and geography/ work location, and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and vacation days.
OTHER:
Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship. If you need assistance or need to request accommodations, please contact [email protected].
This job description is subject to change at any time by Company.
