Description

Job Summary:

The Store Manager will plan and lead the daily operations of the convenience store in an ongoing effort to increase store sales and profitability.

Supervisory Responsibilities:

• Oversees the daily workflow of the store. Schedules and assigns staff to ensure efficient operations and optimal customer experience.
• Recruits, hires, and trains staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with policy.

Duties/ Responsibilities:

• Develops and implements strategies to improve customer service and experience on an ongoing basis.
• Ensures a consistent, efficient, pleasant customer experience; resolves any customer service issues, complaints, or requests.
• Continually seeks and identifies methods to increase store sales and profitability; makes recommendations and/or implements changes as appropriate.
• Develops metrics, milestones, and goals for employees; ensures goals are met.
• Collaborates with corporate representatives to develop and implement budgets, sales goals, marketing strategies, and promotions.
• Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
• Develops and/or implements inventory control and security systems.
• Assesses periodic financial reports, evaluating performance against goals and implementing improvements and changes as required.
• Performs other related duties as required.

Required Skills/Abilities:

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to understand, create, and implement a budget.

Qualifications

 Required / Minimum Qualifications

• High school diploma or GED (or equivalent) – many postings list this as the basic education. 

• Experience in retail operations (e.g., working in a store or convenience retail environment) – ability to manage daily store flow, customer service, stock, and staffing. 

• Strong verbal communication and customer service skills – interacting with customers, resolving issues, leading staff.

• Ability to work flexible hours, including weekends, evenings, and holidays – 

• Physical ability to perform store duties (standing for long periods, some heavy lifting, etc). F

• Legal right to work in the U.S. (if in the U.S.) and other standard employment eligibility.

 Preferred / Ideal Qualifications

• Previous management or supervisory experience (team lead, assistant manager, store lead) in a retail or convenience setting.

• Experience managing budgets, P&L (profit & loss), store sales growth, inventory control. 

• Ability to use point of sale (POS) systems, scheduling software, maybe basic computer skills for reporting.

• Strong leadership, team building, coaching/mentoring skills – to develop staff and lead store culture.

• Knowledge of loss prevention, safety, regulatory compliance, fuel station, etc.

• Retail management or related field 

 Additional Qualifications 

• Maintain cleanliness of gas bay/pumps & parking lot/grass island(s) 

• Emphasize sales growth & profitability. 

• Experience with fuel retail operations, convenience store best‑practices, merchandising, vendor relations, that could help distinguish you.

• Must be willing to undergo a background check & drug screen.