Building Supervisor - Downtown Asheville presso YMCA of Western North Carolina

Description

ABOUT US  

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.

ABOUT THE ROLE

Under the direction and guidance of the Membership Director, and consistent with the mission, policies, and guidelines of the YMCA of Western North Carolina, the Building Supervisor is responsible for diligently monitoring the facility to ensure a safe environment for all members, staff, and guests. Safety in this role includes maintaining awareness of potential hazards (such as equipment misuse, facility maintenance issues, or unsafe behaviors), proactively addressing risks before they escalate, and ensuring that YMCA policies and procedures are followed to protect the physical and emotional well-being of the community. The Building Supervisor also serves as the first line of support for emergency situations and member conflict resolution, enforcing center policies with professionalism and a strong commitment to creating a secure, welcoming, and respectful environment.

ESSENTIAL FUNCTIONS

• Know and understand all YMCA policies and procedures, and ensure they are consistently enforced.
• Provide a supportive presence to all service areas within the facility with a consistent rotation between departments, assisting with needs of frontline staff.
• Assist with access control, member check-ins, and tours during times of high member volume and influx.
• Serve as a first line of support for emergency situations and evacuations as outlined in the Emergency Procedures Manual, and assist with member conflict resolution needs.
• Carry out routine facility checks: safety and locker room.
• Complete an end-of-shift summary form detailing top areas of concern and major incidents reported during shift. Maintain contact with Leader on Duty and submit an end of shift report to ensure close communication on center activity.
• Exhibit our core values: honesty, caring, respect and responsibility, and model inclusive behaviors.
• Constantly greet and develop relationships with members and program participants.
• Display a professional, courteous, and tactful demeanor at all times. 
• Report to work on time, and work all scheduled shifts.  Find a qualified substitute and/or obtain approval from the immediate supervisor in the event that missing a scheduled shift is unavoidable.
• Attend and actively participate in all required staff trainings, meetings, and program development activities. 
• Effectively and positively communicate with all staff, volunteers, and members to ensure cooperative problem-solving and a productive operational environment.
• Perform other duties as required by manager or supervisor.

ABOUT YOU

  Qualifications

• Must be at least 18 years old.
• CPR and First Aid certification is required within 90 days of hire.
• Must be able to work a flexible schedule. Expected schedule to include evening and weekend hours.

Knowledge, Skills, and Abilities

• Must be able to move through all service areas and effectively communicate and actively interact with people of diverse backgrounds and ages.
• A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers. 

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to clearly see, hear, and speak.
• Must be able to bend, stand, stoop, and walk.
• Ability to constantly and quickly move to various locations in and around the entire facility.
• Must be able to comprehend and communicate written and verbal instructions.

PART-TIME BENEFITS

• Free individual membership to all YMCA of WNC locations.
• Discounted membership for household members.
• Discounted program fees (swim lessons, youth sports, summer camp and more).
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan.
• Professional development opportunities through local and Y-USA trainings.

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

Qualifications