Dealer Warranty Compliance Auditor 2 presso Alliance

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a Dealer Warranty Compliance Auditor 2 to join our team.

Job Summary

This role will be responsible to perform dealer warranty and related service operational audits; recommend corrective action where needed within policy guidelines and direction from Audit Manager, Warranty Audit and Compliance. Monitor and ensure compliance with Warranty Group of America (WGA) & Nissan North America (NNA) policies and procedures.

Job Responsibilities

• Conduct audit preparation and pre-audit analysis
• Conduct onsite and remote retailer audits to identify deficiencies and to ensure dealer compliance with warranty policies, procedures and service repairs/business practices.
• Identify fraudulent practices as well as detailed analysis of warranty claims to identify anomalous conditions that drive high warranty spending and excessive damages or claims
• Write warranty compliance audit reports; recommend corrective actions and remedies.
• Propose operational changes and action plans to remedy in-dealership shortcomings as pertaining to warranty policies; follow up on implementation with NNA Regional Field Managers.
• Support training for retailers to enforce “one voice” in communicating NNA policies and procedures, to better educate dealers and to improve compliance.
• Monitor action plan results and provide ongoing counseling.
• Counsel and train on subsequent action plans between dealership and the respective NNA Regional Field Management.
• Provide dealer and Nissan Regional field training on the Warranty Compliance Review process
• Provide in-field training to NNA Regional Field Managers to recognize and correct out-of-line trends, policy, and non-compliance during the course of their dealer contacts.
• Assist with updates to the Warranty Policy and Procedures Manual, Labor Rate/Parts Mark-Up reviews and other typical WGA tasks

Job Knowledge and Skills:

• Articulate verbal and writing skills required for reporting audit findings to respective Nissan Dealers, Regional Field and WGA Management
• Good interpersonal skills
• Willingness to learn new skills and perform tasks outside of defined job scope
• Professional appearance and conduct
• Automotive technical knowledge and dealer service experience a must skill
• Working knowledge of word, spreadsheet, other PC applications, or Mainframe applications, etc. to produce non-standard, creative products

Years of Experience:

• Two or more years of audit/training/consulting experience at a professional level
• Extensive in-dealership experience with emphasis on business and service department administration
• Experience in warranty processing, claims adjusting, investigation, and warranty policy interpretation

Education

• Bachelor’s degree in Business, Management or Engineering preferred; Relevant industry experience, related college or technical courses or in-house classroom training may be considered in lieu of a degree

Travel Required?

• 50% > travel required

Nissan is committed to a drug-free workplace.  All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions. 

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. Visa sponsorship for this position is not available at this time.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.