Human Resources Generalist presso undefined

Our Core values include:

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focusing on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective 

The Human Resource Generalist is a hands-on representative of the DecisionHR Human Resources department whose job is to help facilitate all basic HR functions as well as Employee Relations functions. With diverse yet substantive job responsibilities, the Generalist works with providing client services support for our clients and employees.

Essential Functions

Responsible for serving as a point of contact for assigned clients and providing initial support services. Support areas including, but not limited to: Human Resources Information System (HRIS), Payroll, Unemployment Claims, HR consulting and training, BLR management, etc.

• Evaluates and analyzes client/employee requests quickly while interpreting the situation, determining the appropriate resolution, and communicating the resolution in a timely manner.

• Proactively escalates issues on the client’s behalf to ensure customer satisfaction and timely response.

• Maintains current knowledge of policies and procedures and provides excellent customer service to client/employee while maintaining confidentially.

• Provides employment-related data and prepares required reports for clients in a timely manner.

• Provides administrative and back-up support for HR (Everify, LOA’s and compliance).

• Perform effectively at a sustained pace and produce quality work for internal and external/external customers.

• Present to clients via webinar or onsite demos of HRIS systems and/or training.

Required Education and Experience

• High School diploma or equivalent.

• Excellent oral, interpersonal and written communication skills.

• Experience with MS Office software; strong in Excel.

• Organized and detail-oriented, with high level of accuracy.

• Ability to function autonomously and within a group setting.

• Ability to adapt to change in the workplace.

Preferred Education and Experience

• Bachelor's or associate's degree in Human Resources or closely related field.

• Experience in PEO preferred.

• PHR/SPHR certified

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.