Housing Connector - Contract Case Manager Support presso Housing Connector

Location: Hybrid/remote – the work can be completed remotely, though occasional in-person meetings or events will be required in the Portland (Central Eastside) area to support community engagement and partner collaboration.

Role Summary

Housing Connector is seeking a Case Manager Support Associate (Contractor) to provide temporary, project-based support to our Portland/Multnomah County community partners. In this role, you’ll assist case managers in effectively using Housing Connector’s online platform, the Community Hub, through hands-on technical assistance, outreach, and feedback collection.

You’ll help build confidence among users, identify opportunities for improvement, and share insights with Housing Connector’s Product and Market teams. This contract position is ideal for someone interested in housing equity, technology, and community engagement.

Note: This is a temporary, contract-based position. There may be potential for the role to transition into a full-time employee position in the future depending on organizational needs and funding availability.

Primary Responsibilities

Case Manager Support and Engagement

• Provide user support for Community Hub and Housing Connector programs through one-on-one Zoom meetings, phone calls, and email.
• Coordinate and facilitate monthly community engagement activities, including trainings, feedback sessions, and partner meetings.
• Gather feedback, identify recurring themes, and share insights with the Community Partnerships Manager.
• Coordinate with the local Community Partnerships Manager for partner trainings and follow-up support.

Project and Program Support

• Track and document common questions, challenges, and user needs in spreadsheets and reports.
• Support the development of training materials such as FAQs, guides, and short video tutorials.
• Assist with communications such as newsletters, event coordination, and data reviews.

Skills and Qualifications

• Experience in Customer Service/Support with a strong ability to connect with and assist diverse professionals.
• Current student or recent graduate, preferably in social work, public administration, nonprofit management, or a related field. Candidates from other disciplines with a strong interest in housing equity, community engagement, or technology support are encouraged to apply.
• Strong communication skills, both verbal and written, with the ability to explain concepts clearly and document common issues.
• Organized and detail-oriented, able to track interactions, maintain records, and summarize trends to support process improvements.
• Proficient with technology, including Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, and SharePoint; familiarity with Salesforce and video meeting platforms (e.g., Zoom, Teams, Google Meet) is preferred, with training available as needed.
• Problem-solving mindset, able to troubleshoot technical or program-related questions and propose creative solutions.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Experience with content creation (e.g., newsletters, FAQs, instructional videos) is beneficial but not required.
• Interest in homelessness services, housing equity, and community-based work.

Contract Details

• Type: Independent Contractor (temporary)
• Duration: Approximately 12 weeks
• Compensation: $27/hour
• Hours: Part-time, approx. 20-25 hours a week. 
• Work Schedule: Most project activities will need to occur during standard business hours, Monday through Friday, between 9:00 a.m. and 5:00 p.m. Pacific Time, to align with partner availability and community engagement events. Some flexibility is available in how and when the work is completed outside of partner-facing interactions.
• Benefits: This contract position is not eligible for employee benefits.
• Location: Hybrid/remote – some in-person meetings required in Portland’s Central Eastside.