- Junior
- Ufficio in Wellton
- Greets patients and visitors in person or on telephone; answers and/or refers patient inquires, takes messages, promptly has patients check in for scheduled appointments according to policies and procedures.
- Answer incoming phone calls, schedules appointment(s), or direct callers to the appropriate staff member or department.
- Prepares charts for upcoming appointments by using multiple software systems for insurance verifications ensuring patient is assigned to a SH provider and assisting patient with changes as needed, verifying established patients’ forms and demographics are updated on a yearly basis according to policies and procedures.
- Registers new patients, obtaining vital personal, financial, and other required information needed for reporting purposes. Completes patient information and demographic information fields in the electronic medical record.
- Collects co-pays, patient balances, or fees from patients eligible for the sliding fee scale. Reconciles cash register receipts daily according to cash handling policies and procedures.
- Serves as liaison between patient and billing department for inquiries and concerns.
- Voids encounters as needed to avoid unnecessary charges. Consistently delivers excellent customer service by putting the patient first, speaking with them respectfully and kindly, and by doing their best to meet patient needs.
- Actively participating in staff meetings and working toward accomplishing department goals and objectives; ability to work well with team members. Accomplishing related results as needed.
- Scanning and filing high volumes of incoming documents daily into the patients’ electronic medical record. Critical attention to detail needed to ensure accuracy.
- Assist patients with completing required paperwork.
- Provides information about discounted services, determines patient eligibility for discounted services, collecting proper documents for eligibility, and properly completes 30 Business Day Applications, used for funding purposes. Refers and schedules appointments with Eligibility Workers.
- Demonstrates an understanding of organizational structure by utilization of appropriate channels of communication regarding all facets of departmental activities.
- Checks in patients for all departments as applicable and notifies a member of their team when a patient has arrived.
- Provides necessary information to patients for appropriate rendered services, including after hour services, Women’s Health services, Same Day Appointment Availability, and Nurse Triage Availability.
- Monitor daily templates and schedules, verifying upcoming appointment(s) has been confirmed or rescheduled as needed and required data for the appointment is available, including coordination of telehealth appointments Pre-screens all patients according to policies and procedures and provides clinical staff with clear communication regarding patient needs.
- Routes triage calls to appropriate RN.
- Check EHR Inbox daily for incoming clinical tasks, including Patient Portal messages and respond in a timely manner.
- Help enroll patients through the Patient Portal.
- Report any patient or workflow concerns or complaints to supervisor as necessary.
- Collaborates with the Medical Record Department, logging forms that have been dropped off by patient, and notifying a clerk when a patient requests a copy of their medical record.
- Actively working with the Referral Department, giving patient referrals that are ready for pick up, and documenting telephone calls to Referral Department when a patient is requesting a new referral.
- Assists in the tidiness of the reception area/waiting room; maintains a safe and welcoming environment, reporting damage of furniture and equipment to supervisor, and monitoring efficient patient flow.
- Adhere to HIPAA confidential practices for patient information; aware of the organization’s protocols and adhering to their requirements.
- Adhering to all Sunset Health policies and procedures.
- Monitors and maintain inventory of supplies and forms for registration duties. This position frequently types, faxes and assists various staff in other job duties when necessary.
- Perform other duties as assigned.
