Debit Card Specialist (Full Time) - Lubbock, Ave. Q presso Prosperity Bank

The Electronic Banking Department is responsible for all operations associated with Debit Cards, Internet Banking, and ACH (Automated Clearing House) origination and receiving.   This Electronic Banking Specialist position has primary focus on Debit Card operations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. All associated debit card maintenance.
2. All related activities/efforts in mitigating debit card fraud.
3. All related debit card disputes.
4. Fulfill daily work/functions while adhering to bank policies and procedures and complying with all governmental rules/regulations.
5. Process and balance transaction entries.
6. All associated posting and reconciliation duties are performed timely and accurately.
7. Monitor the department’s support email box and assist banking centers via telephone support.
8. Assist with debit card issues, requests and other Electronic Banking needs.
9. Cross train with other department associates for other various duties as assigned.
10. Resolve more complex issues presented to the department.
11. Be able to complete given projects with minimal supervision.
12. Serve as backup for day to day peer processes.
13. Ability to wear headsets. 

QUALIFICATIONS

EDUCATION/CERTIFICATION:   High School Diploma or equivalent

REQUIRED KNOWLEDGE: Great working knowledge of Microsoft Office, Excel, Outlook, Word, 10-key, typing, etc.  General knowledge of compliance and regulations procedures.

EXPERIENCE REQUIRED: Banking experience preferred but not required.

Hours: Monday - Friday 8:00 AM - 5:00 PM.