Patient Service Representative presso Advocare LLC

Description

We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care.

Patient Service Representative Essential Functions:

• Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready
• Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages
• Verify correct insurance information.
• Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance.
• Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments scheduled.
• Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy.
• Perform various clerical duties as assigned
• Maintains confidentiality and uses discretion when handling patient medical records and information 

Patient Service Representative Required Skills/Abilities:

• Able to use office equipment satisfactorily and handle paperwork/filing adequately.
• Skilled in patient-service principles by creating a pleasant waiting room atmosphere.
• Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of reception tasks, care center policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer, copy machine
• Knowledge of patient service concepts and techniques.

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Group auto and homeowners insurance
• Paid lunch hour

Requirements

 Education and Experience:

• High school diploma or equivalent required
• One year of prior experience in a medical setting preferred

This is a full time position. The hours are 7:50am-5:00pm, Monday-Friday and a Saturday morning every 6th weekend.