- Professional
- Ufficio in Chicago
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Observability Engineer II is responsible for designing, implementing, and maintaining observability solutions that ensure full visibility into infrastructure, applications, and services. This includes integrating data sources, developing dashboards, managing alerts, and enabling proactive incident response and performance optimization. While the scope includes multiple observability platforms, this role has a specialty focus on Grafana and its ecosystem.
What You'll Do
What You'll Bring
What We Offer
Essential Duties & Responsibilities
- Deploy, configure, and maintain observability platforms and tools, with emphasis on Grafana and its related components (e.g., Prometheus, Loki, Tempo, Alert manager).
- Design, build, and optimize dashboards, visualizations, and reports to provide actionable insights for both technical and business stakeholders.
- Integrate and manage data sources across metrics, logs, traces, databases, and cloud environments to ensure comprehensive monitoring coverage.
- Define, implement, and refine alerting rules and incident workflows to support timely detection, triage, and resolution of issues.
- Monitor and optimize observability platform performance, scalability, and cost efficiency, including upgrades and patching.
- Implement authentication, RBAC, and secure data practices in compliance with organizational and regulatory standards.
- Collaborate with DevOps, SRE/Operations, developers, and business partners to capture monitoring requirements and improve observability capabilities.
- Automate provisioning, configuration, and ongoing tasks through scripting and Infrastructure as Code.
- Maintain documentation, runbooks, and best practice guides; provide training and enablement to end users.
- Perform other duties and responsibilities as required to support business needs.
Minimum Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience.
- Experience with observability practices (metrics, logs, traces, application performance monitoring).
- Hands-on knowledge of Grafana and related technologies (e.g., Prometheus, Loki, Tempo, ELK).
- Familiarity with cloud platforms (AWS, Azure, GCP), containers (Docker), and orchestration (Kubernetes).
- Scripting or automation experience (Python, Bash, PowerShell) and use of IaC/configuration management tools (Terraform, Ansible).
- Ability to implement SSO, RBAC, and security best practices within observability systems.
- Strong troubleshooting, analytical, and communication skills.
Preferred Qualifications
- Grafana Labs certifications or related observability certifications.
- Experience developing CI/CD integrations for observability assets and workflows.
- Background in incident response and post-incident analysis.
- Contributions to open-source monitoring or observability projects.
- Knowledge of ITIL or similar frameworks.
Physical Requirements
- This role may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements. Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones. Occasional travel may be required based on business demands.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
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