Service Greeter presso Capital Mercedes-Benz (Crown Automotive Group)

Bring your friendly disposition and smile with you to work as a Service Greeter for Capital Mercedes-Benz! 

As part of the Crown Automotive Group Team, you’ll be performing a variety of duties as assigned in a support capacity for our Service Department and customers.

Customer Service experience is a PLUS, but not necessary.

Your overall willingness to assist the Crown service team AND our customers is #1!

This could be the start of a GREAT, LONG-TERM career with Crown Automotive Group as we prefer to promote from within. MANY of our current General Managers started in a similar way!

Here's some of what we offer:

• Competitive pay
• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community

Apply today to join the team and build a rewarding new career with the Crown Automotive Group!

Duties Include: 

• Escort customers to appropriate, Service Advisor, waiting area or Parts/ Service Dept. as needed.
• Verify appointment details
• Prioritize customers waiting to have their repair order written  
• Greet customers returning to pick up their vehicles
• Ensure coffee and refreshments are stocked
• Keep the customer lounge area neat, clean, and orderly
• Periodically, check tidiness of areas including restrooms 
• Run errands, pick up or deliver customers, etc.
• Keep service drive clear by parking cars (once repair order has been written) in appropriate areas and placing keys on board in tool room.
• Develop and maintain a high level of cooperation with your co-workers.
• Communicate areas needing improvement to the Service Manager.
• Complete all directives of your Service Manager.
• “Seize the Moment” and provide excellent customer service at every opportunity.
• Attend department meetings as requested.
• Report any safety issues immediately to management.
• Comply with all policies as described in the “Crown Employee Handbook.”
• Other duties may be assigned, based on company needs.

No Experience Required - A POSITIVE ATTITUDE is a MUST!

Qualifications:

• Ability to interpret instructions in all forms (written, verbal, diagram or schedule format)
• Ability to drive Automatic AND Standard Cars is preferred
• Current and CLEAN State Driver's license (min of three years)
• Ability to meet U.S. employment and Crown's eligibility requirements (Background Check/Drug Screen)
• Professional appearance and pleasant demeanor at all times with an ease in communicating with our customers and co-workers

If you meet our requirements and people have told you that you have a WELCOMING personality, APPLY NOW to be considered for this position on our team!

EOE/DFWP