Sales Operation Coordinator presso IMAGENET CONSULTING

Description

Position Summary

This position is responsible for serving as a liaison between the sales team, support team and customers. Primarily responsible for owning and improving customer experiences post-sales engagement.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions/Job Duties:

· Build and maintain strong, long-lasting customer relationships.

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

· Track key account metrics (e.g., quarterly sales results and annual forecasts).

· Assist with challenging client requests or issue escalations as needed.

· Liaise with internal teams to ensure proper post-sales service.

· Accomplish department and organization mission by completing related results as needed.

· Develop standardized templates for repeated use.

· Process orders – perform order entry and review orders for correct handling, pricing, quantities, and shipping data.

· Manage and coordinate all resources in the account to deliver the contracted services.

· Partner with Federal & Strategic Accounts team to implement and manage client-specific business solutions by establishing and executing plans; manage strategic action plans with internal resources.

· Follow all applicable company policies and procedures.

· Perform other duties and projects assigned by Supervisor and/or Management.

· Assist with event coordination, swag purchases, expense reports and general office administration.

Qualifications

Competency Statements:

· Must be polished, personable, highly organized, punctual and capable of effective, efficient multi-tasking.

· Strong work ethic and emphasis on attention to detail.

· Works with integrity and ethically.

· Excellent verbal and written communication skills, interpersonal skills and presentation skills.

· Committed to personal professional growth and development.

· Self-motivated, proactive and confident with a strong desire to succeed.

· Ability to work independently with little to no supervision.

· Key Behavioral Standards.

· Meeting onboarding and scoping timelines.

· Direct client feedback on engagement and value.