Laboratory Client Specialist Secretary - Laboratory - Full Time presso Sky Lakes Medical Center

QUALIFICATIONS

Required:  Knowledgeable in the use of data bases, word processing, and spreadsheets, and common office equipment. 

Preferred:  Phlebotomy skills, medical terminology, word processing, strong customer service skills

TYPICAL PHYSICAL/MENTAL DEMANDS

Light physical and moderate cognitive demands.  Able to sit for 2 -3 hours at a time; able to bend and reach intermittently.  Able to work with time constraints, manage multiple tasks, and handle frequent interruptions.  Able to prioritize and organize work.

ESSENTIAL JOB FUNCTIONS 

• Job Specifics: Communicates clearly to callers by answering questions, directing calls and screening calls.  Maintains a professional demeanor at all times. Maintains orders as needed, entering phone/fax orders into the LIS. Scanning paperwork into patient electronic chart. Operates all office equipment including phones, fax, copier, scanner etc. File, mail and address physician result reports. File and send results to specific departments. Maintains laboratory files, phone lists. Fix issues that populate to laboratory workques including registration issues.
• Promotes Patient Safety Goals: All employees are responsible for patient safety. Understand the importance of reporting errors and near misses to protect and improve patient care. Follows established Red Rules for patient identification, specimen collection and labeling.

• Commitment to Team: Exemplifies values, behavior and delivers quality patient care as stated in our handbook Employee Standards of Excellence. Be supportive of fellow colleagues; develop good working relationships with all employees. Contribute in problem solving activities within the department and the organization. Consistently meets attendance standards and follows the department staffing policy. Demonstrate a willingness to flex schedule to meet the needs of the department.

• Support Corporate Compliance Initiatives: Conducts all activities with the highest standards of professionalism and confidentiality. Comply with all applicable laws, regulations, policies and procedures. Support the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable laws via the Compliance Hotline and cooperating fully with all investigations.

MARGINAL JOB FUNCTIONSITION SUMMARY

• Performs other duties as assigned.