Branch Manager (Land Park) presso SAFE Credit Union

Salary Range: $78,300 - $97,850
Exact compensation may vary based on skill, experience and location. 

• Act in a supervisory/management capacity.
• Assign responsibilities and accountabilities to appropriate staff.
• Create schedules and develop work assignments to ensure a smooth-running Branch.
• Establish, review, and follow up on all expectations of staff.
• Conduct management staff meeting.
• Conduct weekly, monthly, quarterly, and annual staff performance reviews.
• Coach and counsel subordinates on an ongoing, as-needed basis.
• Provide positive reinforcement, recognize and reward staff when warranted, and identify and take corrective action in the event of sub-standard performance.
• Implement emergency procedures.
• Initiate sales and service activities.
• Set and communicate branch sales and service goals and expectations, and lead in achieving those goals.
• Establish branch and individual sales and sales referral goals.
• Develop and conduct branch sales and service programs, including sales-and-service strategies.
• Convert strategies into tactical, executable, and obtainable daily actions for branch staff.
• Assist in the development and implementation of sales and service programs and campaigns.
• Implement and monitor the process of member and non-member contact and follow-up to proactively generate new sales opportunities, increase product awareness, and deepen member relationships.
• Coach all staff members on the processes to accomplish sales initiatives.
• Track and assess results.
• Ensure all staff members are providing consultative member sales and service.
• Conduct member interviews to determine member needs and pair products and services accordingly.
• Based on member interviews, present members with products and services to fulfill needs by explaining their benefits and features.
• Open accounts, accept loan applications, and conduct loan closings, as necessary.
• Act as a liaison between members and departments.
• Promote and enhance new and existing member relationships.
• Resolve errors and member complaints.
• Establish branch and individual performance plans and daily sales action plans.
• Develop and maintain positive member and staff relationships.
• Establish and maintain a positive community presence and active community relationships.
• Perform operational duties.
• Responsible for the balancing functions of the branch and individual representatives.
• Maintain individual personnel files.
• Complete regulatory reports.
• Conduct staff meetings on operational and regulatory matters.
• Perform branch audit functions.
• Ensure that building security procedures are carried out.
• Participate in training and development.
• Responsible for supporting and reinforcing training programs on product knowledge, sales and service techniques, and security procedures.
• Review and monitor the ongoing training progress of staff members.
• Cross-train and encourage coworkers and subordinates to reach their full potential.
• Maintain and develop personal skills to achieve higher level of responsibility through ongoing internal and external continuing education and personal development programs.
• Actively participate in community activities.
• Perform administrative duties.
• Ensure a satisfactory branch audit.
• Reviews staff development requirements and make appropriate recommendations for change.
• Independently address and resolve human resource issues, and in some cases involve Employee Services.
• Serve as a member of task groups pertaining to areas of responsibility or special projects.
• Instill and ensure a cost-conscious attitude among staff in all daily activities.
• Prepare and review the Branch Budget and Profitability Report.
• Review and approve attendance reports and timecards.
• Approve exceptions to branch limits.
• Prepare memos and correspondence.
• Complete and transmit timely sales referral and tracking reports.
• Complete other duties, as assigned.

• Excellent communication skills (verbal, written, listening skills, and empathy).
• Expert ability to build relationships with other leaders, business partners, and stakeholders.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work with mathematical concepts such as probability and statistical inference and to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibit