Description

SUMMARY: Under the general direction of the Pharmacy Director, the Pharmacy Technician works as a part of the pharmacy department and is responsible for assisting the pharmacist with dispensing medications and maintaining the general operation of the pharmacy.

PRIMARY DUTIES and RESPONSIBILITIES include the following: (other duties may be assigned)

• Receives medication orders from patients.
• Takes a brief medication history regarding allergies and previous adverse reactions to drugs (if the pharmacist is not available).
• Obtains birth date, address, and telephone number from the patient for prescription processing and updates PioneerRx as necessary. Obtains billing account type and insurance/ Medicaid card if applicable. Obtains approval for pharmacy texting to patients.  Verifies patient information in Electronic Health Record and compares to pharmacy software.

• Fills prescriptions: inputs information into the computer accurately and obtains prescription labels; fills prescriptions with appropriate medication (matching NDC) and labels the bottle; monitors current medication profile and notates changes as needed, informs pharmacist of any drug interactions, allergies  or therapeutic duplications indicated by the computer. Monitors prescriber comment fields to improve prescriber-pharmacy communication. Compare patient’s medication list in Electronic Health Record to match PioneerRx.
• Calls patients when necessary to inform them of out of stocks, refills needed, or any  delay that may affect patient’s expected pickup time. Calls are documented accordingly.
• Collects payments for prescriptions dispensed, prepares prescriptions for delivery when needed and coordinates with patient transportation team.
• Promptly answers telephone calls from outside pharmacies relating to patient prescription refills, transfers, etc. and may help coordinate patient care with other departments within the health center.

• Prompt follow-up of telephone calls from providers, patients and pharmacies.
• Interact with patients and fellow employees in a polite, respectful, and encouraging manner. Maintains team-driven work ethic. Arrives to work on time.

• Other duties as assigned.  ( Including blister pack preparation, prior authorization submission, medsync preparation, patient assistance application completion )
• Assist pharmacy during full time pharmacy technician PDO to ensure smooth pharmacy operations continue.

Corporate Compliance: It is an essential job element that everyone be compliant with the full law and fully cooperate with the compliance program without fear of retaliations from the organization.

SUPERVISORY RESPONSIBILITIES: N/A

ADMINISTRATIVE RESPONSIBILITIES:

• Assists the pharmacist with maintaining medication files on patients who have prescriptions filled in the pharmacy.
• Helps maintain inventory of drugs and supplies, and places orders when necessary. Processes return order of overstock when needed.

• Maintains cleanliness and neatness of equipment and work area.
• Unpacks and stores in-coming supplies, drug orders; verify items against order, stocks items in orderly manner.
• Assist pharmacists in answering the telephone and recording telephone messages appropriately.
• Checks expiration dates of medications stocked periodically (every three months) and pulls expired drugs from the shelf. Corrects inventory levels in the computer software to reflect expired medications.
• Assists the pharmacist with annual inventory.

WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.

This job is a Blood borne Pathogens risk category I position.

GENERAL EXPECTATIONS:

The employee is expected to attend work on a daily basis and to be at work on time.

The employee is expected to be a team player.

The employee is expected to report absences in accordance with personnel policies and procedures.

The employee's work is expected to be accurate, neat, and thorough, and completed on time.

The employee is expected to have a positive attitude, be cooperative, and considerate of others.

The employee is expected to be dependable and is expected to accept responsibility for assignments and duties given.

The employee is expected to dress and act in a professional manner and to adhere to all safety standards.

The employee is expected to participate in staff meetings, be courteous and polite with patients and other staff.

The employee is expected to maintain confidentiality.

NOTE: This job description may be changed only with the approval of the Chief Executive Officer and should be reviewed at least annually between the employee and the supervisor of the position.

Qualifications

QUALIFICATION      REQUIREMENTS:          The    requirements     listed    below    are representative of the knowledge skills, and/or ability required:

5. Must be Certified Pharmacy Technician
5. Must be organized and work well under pressure.
5. Must have a minimum of 2 years’ experience as a Pharmacy Technician.
5. Must have a working knowledge of commercial insurance, Medicare and Medicaid as it applies managing insurance rejections.
5. Experience with PioneerRx preferred.

EDUCATION AND/OR EXPERIENCE: High School diploma or equivalent; must have at least 2 years of pharmacy technician experience. Must be a certified pharmacy technician.

ESSENTIAL TECHNICAL/MOTOR SKILLS: Must understand medical terminology, possess mathematical skills, accurate keyboarding skills, ability to process work error free -- Ability to use standard office equipment, including computers, photocopiers, and facsimile machines -- Ability to learn, understand, and use Internet insurance eligibility systems.

INTERPERSONAL SKILLS: Excellent interpersonal and customer service skills -- Excellent telephone etiquette -- Teamwork and communication skills essential -- Treat all patients, co-workers, and managers with courtesy and respect.

MENTAL ABILITIES: Cognitive reasoning -- Clear thinking in high-pressure situations

-- Ability to prioritize and withstand pressure of continual work with variable requirements -- Ability to concentrate and maintain accuracy despite frequent interruptions -- Critical thinking and organization skills, problem solving, and reasoning capabilities- Problem solving skills.

LANGUAGE SKILLS: Ability to speak English fluently -- The ability to speak other languages is a plus.

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be provided to enable individuals with disabilities   to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 20 pounds.

The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).