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ROLE

Assistant General Manager

LOCATION 

Trailborn Grand Canyon

642 E Rte 66, Williams, AZ 86046

ABOUT

TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. 

With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

ABOUT OUR VALUES

We believe in HEART – Honesty, Excellence, Action, Results and Team

ABOUT OUR ROLE 

Our Assistant General Manager (AGM) creates a memorable guest experience by supporting all aspects of the operation including guest and employee satisfaction, financial performance, sales and revenue generation. The AGM will oversee daily operations for all departments, such as the housekeeping, front desks, bell services, activities, and support and coordinate with other departments like administration, facilities and F&B. 

ESSENTIAL 

FUNCTIONS 

Guest Experience:

• Provides professionalism and courtesy to all guests and their experiences
• Solve, train, motivate and encourage staff to handle guest and employee concerns
• Stay visible and present. Proactive when dealing with guest concerns
• Assist employees in understanding guests ever-changing expectations and how to exceed them
• Leads the guest review feedback cycle and ensures proper corrective action is taken

Operational and Financial Management:

• Monitor condition of properties cleanliness, costs and quality of product and services continuously
• Verify brand standards are being followed and team members exceed brand requirements
• Supervise the preventive maintenance and cleaning schedules for the property
• Manage property departmental checkbooks biweekly
• Track and report team performance in quality of service and financially against budget

Managing, Supporting and Developing Teams

• Promoting a positive work environment
• Sets clear performance expectations with the General Manager
• Stays readily available and approachable to all employees
• Manage and monitor labor standards
• Takes proactive approach when dealing with employee concerns
• Assists Management and supervisors with constructive coaching and counseling
• Solicits feedback for continuous improvement
• Perform other duties as assigned and needed

QUALIFICATIONS 

Skills and Qualifications:

Preferred Qualifications:

PHYSICAL 

REQUIREMENTS

ABOUT OUR 

BENEFITS 

Join us and thrive in a workplace that values you!

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. 

JOB STATUS

Full Time 

FLSA

Exempt (Salary)

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.