Position: Linguist Services Specialist
Reports To: Interpreter Relations Manager
Department: Operations
Location: Portland, Oregon (Hybrid)
Employment Type: Full-Time / Non-Exempt

Company Overview

Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $33 million company with a team of 75+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign.

Position Summary

The Linguist Services Specialist  plays an essential role in ensuring Linguava promotes a supportive environment for linguists across all service lines, including onsite, translation, over-the-phone, and video remote interpreting. Guided by our core value of Above and Beyond Customer Service, this position ensures timely responses to linguist inquiries, builds community through appreciation events, and cultivates a strong sense of connection and support. The role also provides education on client contractual requirements, assists linguists in obtaining and maintaining Healthcare Interpreter credentials, and partners with internal teams to align with organizational standards.

Essential Duties & Responsibilities

Linguist Liaison and Support

• Serve as the main point of contact for Linguava’s linguists and respond to all inquiries promptly and effectively via phone and email to deliver first contact resolution whenever possible.
• Conduct proactive check-ins (e.g., 30-day post onboarding) and ongoing outreach to dormant or low volume linguists identified through internal reports.
• Research and resolve service issues reported by linguists, document root cause and follow-up actions.
• Communicate important company updates, operational changes, and regulatory requirements to Linguava’s linguist network.
• Provide support with the scheduling application in person or remotely, including basic troubleshooting and guidance.

Compliance & Documentation

• Manage and maintain complete, organized compliance and credentialing records, track expirations and identify missing documentation.
• Create and analyze monthly compliance reports to assess overall status and trends.
• Conduct targeted outreach campaigns to drive completion of required credentials and training.
• Coordinate background checks and federal exclusion verifications.
• Lead campaigns to achieve and sustain 100% linguist completion of required training.
• Assist with client audits by compiling and delivering requested interpreter records accurately and on time.

 Interpreter Engagement and Community Building

• Plan, coordinate and host linguist appreciation events across Oregon as needed.
• Track event attendance, solicit feedback via surveys, and translate insights into action plans as necessary.
• Represent Linguava at industry events, conferences, and community outreach initiatives to strengthen relationships and promote linguist engagement.

 Administrative

• Research payment inquiries, verify payment status and resolve reported discrepancies in partnership with the Accounting team.
• Educate linguists on mileage and rate protocols, invoicing cycles, and documentation best practices.
• Process newly onboarded linguists into operational systems.
• Maintain accurate records and data across in Linguava’s Interpreter Management System.
• Document SOPs, quick guides, and FAQs to streamline internal workflows and improve linguist self-service.

 Cross Functional Collaboration

• Partner with scheduling, quality assurance, and client experience to align linguist readiness with real time contractual requirements.
• Assist with escalations from other departments, investigate and resolve issues and close the loop with all stakeholders
• Monitor communication channels to answer interpreter relations questions and process updates promptly.

Reporting

• Maintain weekly and monthly reports on response times, compliance rates, event participation and feedback, and outreach effectiveness.
• Identify process gaps and propose improvements that enhance the linguist experience and operational efficiency.

Qualifications

Education

• Bachelor’s degree in relevant field preferred

Professional Experience

• 2+ years in customer success, vendor relations, interpreter relations, credentialing, or operations coordination role (language services or healthcare preferred).
• Experience managing compliance/credentialing records and conducting targeted outreach campaigns.
• Familiarity with interpreter management systems, and the ability to learn and navigate a variety of web-based platforms and business tools.
• Demonstrated commitment to language access, cultural inclusion and community impact.
  
  

Knowledge, Skills, & Abilities

Knowledge

• Working knowledge of linguist credentialing processes and standards in the language services industry.
• Understanding of language access regulations.
• Understanding of cultural and linguistic diversity in healthcare and community settings.
• Familiarity with background screening procedures and contractor compliance best practices.
• Basic understanding of labor laws and contractor classification requirements.
• Awareness of interpreter training programs and educational pathways.

Skills

• Strong communication skills with a friendly, confident presence when speaking to groups or large audiences.
• Outstanding customer service and relationship building, with a calm, solutions oriented approach.
• Strong organization and time management, able to juggle multiple priorities with attention to detail.
• Clear, professional written and verbal communication across diverse audiences.
• Data tracking and light analysis for compliance, outreach and engagement metrics.
• Skilled in planning and coordinating events, and developing, distributing, and analyzing feedback surveys and other evaluation tools. 
• Creative problem solving through critical thinking, collaboration, and solution oriented approaches. 

Abilities

• Build rapport with linguists from diverse cultural and linguistic backgrounds.
• Adapt quickly to changing priorities in service demands.
• Effectively manage a fast paced environment while ensuring accuracy, clear communication, and consistent follow through with linguists, clients, and team members.
• Travel locally and occasionally outside of Oregon as needed.
• Work independently and collaboratively across departments.
  
  

Technical Proficiencies

• Proficiency with Google Workspace and Microsoft Office.
• Business intelligence and reporting dashboards
• Comfortable navigating and learning a wide range of web based platforms and business tools.
  
  

Physical, Cognitive, and Sensory Demands

• Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs 
• Ability to analyze information, manage competing priorities, and make timely, thoughtful decisions 
• Close vision required for computer use and for reviewing proposals, contracts, and dashboards 
• Frequent verbal communication in meetings and video calls, and clear written communication skills
  
  

Work Schedule & Availability

This is a full-time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office, with the option to work from home in accordance with company hybrid-work policies. Ability to travel (<30%) for linguist appreciation events, conferences, and industry engagements is required.

Notices

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States and able to meet federal employment verification requirements. Linguava does not sponsor employment visas.

Offers are contingent on job-related background checks conducted in accordance with applicable federal, state, and local law (and only at the appropriate stage of the hiring process).

All job requirements are subject to reasonable accommodation and may be updated to meet legitimate business needs in compliance with applicable law.

Linguava provides equal employment opportunities to all employees and applicants. We consider all qualified applicants without regard to race, color, religion/creed, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin/ancestry, age, disability, genetic information, marital status, veteran or military status, citizenship or immigration status, or any other status protected by applicable law. We are committed to creating an inclusive environment for all employees.

We consider qualified applicants with criminal histories consistent with applicable laws. Compensation decisions comply with applicable federal, state, and local equal pay and pay transparency laws.

Employment with Linguava Interpreters, Inc. is at-will and may be terminated by either the company or the employee at any time, with or without cause or notice, subject to applicable law.

Applicant Privacy Notice

Linguava Interpreters, Inc. (“Linguava”) is committed to protecting the privacy of applicants. This notice explains what personal information we collect during the hiring process, how we use it, how we disclose it, and the privacy rights available to applicants residing in California, Colorado, Connecticut, Utah, and Virginia.

Information We Collect

We may collect:

• Contact details (name, email, phone, address) 
• Resume/CV, education and employment history, qualifications, and references 
• Information provided during interviews, assessments, or skills tests 
• Background check information (where permitted by law and with any required disclosures/consents) 
• Communication preferences and records related to your application

Sources of Information

• Directly from you (application materials, interviews, assessments) 
• From references you authorize and service providers (e.g., background check vendors) 
• From publicly available professional profiles (where permitted by law)
  
  

How We Use Information

• Evaluate qualifications and manage the application, interviewing, and selection process 
• Communicate with you about your application and potential employment 
• Conduct permissible background checks and verifications 
• Comply with legal, regulatory, audit, and reporting obligations 
• Improve our recruiting processes and candidate experience
  
  

Disclosures of Information

We may disclose personal information to:

• Service providers that support recruiting, background screening, information technology, or legal compliance 
• Government authorities or regulators as required by law 
• Internal personnel with a business need to know (e.g., hiring managers, HR, legal)

We do not “sell” or “share” applicant personal information, and we do not use it for targeted advertising as those terms are defined by applicable state laws.

Retention

We retain applicant information only as long as necessary for the purposes described above and to comply with legal, regulatory, and record‑retention requirements.

Your Privacy Rights

Last Updated: August, 2025

Depending on your state of residence, you may have the right to:

• Access: request confirmation and a copy of personal information we maintain about you 
• Delete: request deletion of personal information (subject to lawful exceptions) 
• Correct: request correction of inaccurate personal information 
• Portability: request a portable copy, where required by law 
• Limit Use of Sensitive Personal Information (California): request limitations on certain uses/disclosures of sensitive data, where applicable
  
  

How to Exercise Your Rights

Submit a request by:

• Email: [email protected] 
• Toll‑free: 1‑800‑716‑1777

We will verify your identity before processing a request. You may designate an authorized agent (California) by providing a signed authorization and we may still require verification.

Appeals (CO/CT/VA)

If we decline to take action on your request, you may appeal by emailing [email protected] with the subject line “Privacy Appeal.” We will respond within the time required by applicable law and explain our decision.

Non‑Discrimination

We will not discriminate or retaliate against you for exercising your privacy rights.

Children’s Information

Our applicant process is intended for adults. We do not knowingly collect personal information from children in connection with applications.

Changes to This Notice

We may update this notice from time to time. The “Last Updated” date reflects the most recent revision.

Contact Us

Questions about this notice or our handling of applicant information: 
[email protected] | 1‑800‑716‑1777 | 12106 NE Marx St, Portland, OR 97220