Chief of Administration, Operations Officer IV (NCS) - Department of Housing and Community Development presso Baltimore City

THIS IS A NON-CIVIL SERVICE POSITION
 

Salary Range:    

$85,660.00 – $111,297.50 ANNUALLY
 

Starting Pay:    

$85,660.00 ANNUALLY

Get to Know Us   
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary     
The Baltimore City Department of Housing and Community Development (DHCD) is seeking a an innovative, results-oriented, and strategic professional to provide transformational leadership for our Division of Homeownership & Housing Preservation (HHP)– Chief of Administration. The Baltimore City Department of Housing and Community Development (DHCD) was created in 1968 to consolidate local community development efforts with housing and building code enforcement. With over 400 employees, DHCD strengthens City neighborhoods by attracting investors, developers, and homebuyers.

Through the administration of Community Development Block Grant (CDBG), HOME funds, City bond funds, and other creative financing mechanisms, DHCD finances and guides strategic development projects to meet housing and neighborhood needs. To hold property owners accountable and keep neighborhoods safe, DHCD monitors construction and building activity and enforces the City's building, fire, zoning and related codes, as well as provides energy conservation services. The Chief of Administration plays a vital leadership role within the HHP Division of the Agency. This position is instrumental in advancing the vision of the City of Baltimore by ensuring that constituents receive exceptional support and service from the division. A central focus of this role is overseeing the Customer Service Team and the LIGHT Intake & Assessment UNIT, two frontline units that engage directly with residents facing housing instability or at risk of losing their homes due to financial or other challenges. The Chief of Administration is responsible for cultivating a high standard of customer care, ensuring that all interactions reflect compassion, responsiveness, and professionalism. In addition to managing customer service and client intake operations, this role also supervises the Accounts Payable department and related staff. This includes ensuring timely and accurate payments to vendors and service providers connected to properties and programs administered by the division. The Chief of Administration will also support and lead special administrative initiatives and projects as needed, contributing to the overall efficiency, responsiveness, and mission-alignment of the division and agency.

Essential Functions    

• Supervise office support staff, to ensure operational efficiency, goal attainment, budget adherence, and grant compliance.
• Oversee the light intake & assessment unit which is responsible for intake and assessment for all home repair programs under DHCD and refer and assist homeowners with applications for those services.
• Lead and manage special projects assigned by the deputy commissioner, ensuring alignment with division goals and strategic priorities.
• Develop and implement project plans and timelines, coordinating across multiple teams and departments.
• Track and report on project progress, milestones, and outcomes to senior leadership.

Minimum Qualifications

Education: Have a bachelors degree from an accredited college or university.

AND

Experience: Six (6) years of experience in administrative, technical or professional work, one year of which must have included supervision or project management.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities     

• Knowledge of the principles and practices of public and business administration, including the process of planning, organizing, staffing, directing and controlling.
• Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
• Knowledge of management practices and methods.
• Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
• Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
• Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
• Ability to prepare and present reports or recommendations clearly and concisely.
• Ability to compile financial and operational data and to analyze charts reports and statistical and budgetary statements.
• Ability to coordinate the activities of various organizational units.
• Ability to plan, organize and direct the work of others.
• Ability to research and write complex narrative and statistical reports
• Ability to establish and maintain effective working relationships with city officials, community and business groups.
• Ability to communicate effectively, both orally and in writing.

Additional Information

Background Check    
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation    
All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Financial Disclosure
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER