Contribute to Western North Carolina’s Healthcare Heritage

Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we’re continuously evolving to meet the needs of our community.

As a Patient Service Specialist, you’ll be the welcoming face of Mercy Urgent Care—providing exceptional customer service and ensuring every patient feels cared for from check-in to check-out. You’ll assist with patient registration, insurance verification, and payments while supporting clinical staff and maintaining a smooth, professional workflow.

This PRN/part-time position offers flexibility for individuals who want to contribute meaningfully to patient care while balancing other personal or professional commitments.

What You’ll Do:

• Greet and register patients, updating demographic and insurance information

• Collect co-pays, balances, and self-pay amounts

• Answer phones, take messages, and support patient inquiries

• Maintain a clean, welcoming front office and waiting area

• Ensure compliance with HIPAA privacy standards

• Support the clinical team as needed to ensure efficient patient flow

What We’re Looking For:

• High school diploma or equivalent

• 1–2 years of healthcare or customer service experience

• Strong communication, organization, and multitasking skills

• Basic computer proficiency and accuracy in data entry

• Warm, professional demeanor with excellent de-escalation skills

• Commitment to treating every patient with Mercy, Dignity, and Respect

Join a team where your compassion and professionalism help shape every patient’s experience—while enjoying the flexibility of a PRN or part-time schedule.