Customer Support Analyst presso Spartronics Williamsport, Inc.

Description

At Spartronics, we design, engineer, and manufacture complex electronic and electromechanical products that power critical industries such as aerospace, defense, medical, and industrial markets. Our focus on quality, precision, and reliability drives everything we do—from concept through full-scale production. As a Customer Support Analyst in our Williamsport, PA facility, you’ll play an essential role in maintaining this excellence by supporting program performance, analyzing key metrics, and helping drive continuous improvement across operations. Your work ensures our teams deliver on-time, meet the highest quality standards, and exceed customer expectations—making you a vital part of Spartronics’ commitment to building trusted partnerships and world-class products. 

Career Opportunity- Customer Support Analyst

Reports to: Manager of Program Management

On-Site Work Location: Spartronics; 2333 Reach Rd; Williamsport, PA 17703

The Customer Support Analyst provides direct support to the Customer Program Manager by maintaining customer scorecards, analyzing key performance metrics, and assisting with root cause and corrective action activities. This role ensures accurate reporting of program performance, supports issue resolution tracking, and facilitates cross-functional coordination to improve on-time delivery, Quality and customer satisfaction.

Responsibilities

• Maintain and update customer scorecards and performance metrics dashboards.
• Proactively analyze data to identify trends, gaps, and potential risks to delivery performance.
• Assist in documenting and tracking root cause analyses and corrective actions with Quality and Operations teams.
• Develop clear reporting tools (Excel charts, PowerPoint summaries, trackers) for program reviews.
• Monitor corrective action item status and ensure timely closure with accountable owners.
• Prepare materials for customer and internal program meetings, including data analysis and status updates.
• Collaborate with Supply Chain, Production, and Quality teams to gather accurate data for reporting and customer updates.
• Responsible for researching discrepancies and issuing delivery protests as needed, ensuring Customer Scorecards accurately reflect performance

Requirements

Required Qualifications

• Bachelor’s or Associate's degree in Business, Supply Chain, Data Analytics, Engineering or related field; or equivalent experience.
• 2+ years in a data reporting and/or program support role in a manufacturing or technical environment.
• Strong proficiency in Microsoft Excel (pivot tables, charts) and PowerPoint for reporting and presentations.
• Strong analytical and problem-solving skills; ability to interpret program data and highlight actionable insights.
• Effective written and verbal communication skills.

Preferred Qualifications

• Experience supporting program or project management in manufacturing.
• Familiarity with ERP/MRP systems (SAP, Oracle, etc.).
• Exposure to corrective action or root cause analysis processes.
• Experience in aerospace, defense, or electronics manufacturing.

Key Metrics and Focus Areas

• Accuracy and timeliness of customer scorecards and performance reports.
• Quality of data analysis supporting root cause/corrective action closure.
• Effectiveness of communication and reporting to stakeholders.
• Contribution to improved on-time delivery (OTD) and customer satisfaction.

Due to ITAR regulations all applicants must be a US Citizen, Permanent Resident, or Green Card Holder. We cannot provide Visa sponsorships. 

 Our Benefits: Health and Wellness: 

• Medical insurance plans - options include: 1 PPO plan and 2 High Deductible Health Plans (HDHP) with a Health Savings Account (HSA)
• Dental insurance plans - options include: a Standard plan and a Buy-up plan which includes adult orthodontia
• Vision Insurance· 
• Flexible Savings Accounts (FSA) – options include: Medical, Dependent Care, and Limited Purpose (dental and vision only)
• Employee Assistance Program
• Wellness program

Time Off:

• Paid time off (PTO)
• Holiday Pay

Retirement Planning:

• 401(k) plan
• Employer matching contributions (50% to every dollar up to 6%)

Financial Security:

• Life and Accidental Death & Dismemberment Insurance (company paid) at 1-times your annual salary, with options to increase coverage amounts
• Basic Short-Term and Long-Term Disability insurance (company paid), with the options to increase coverage amounts
• Voluntary Accident, Critical Illness, Hospital Indemnity, and Legal Insurance plans at a group discount

Professional Development:

• Tuition Reimbursement
• Training and development programs
• Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within. Every day is different, challenging, and rewarding

How to Apply:  If this sounds like the perfect opportunity for you, please apply with your resume outlining your qualifications in IT Support and why you're excited about joining Spartronics. 

Spartronics is an equal opportunity Employer/Veteran/Disabled 41 CFR 60-1.4.This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.