People Manager - Retail presso None

Title

People Manager, Retail

What You’ll Be Responsible For

The People Manager, Retail will ensure the effective delivery of People policies, practices and programs for the retail groups. The People Manager, Retail is responsible for the delivery and execution of processes for talent management, compliance, employee relations, and associate engagement for all retail (full-price and outlet) stores, with the goal of developing a high-performance culture that achieves excellence in driving business results, customer service, and Company Values.

• Engage with retail teams on onboarding, employee relations, performance management, talent retention, and offboarding. 
• Ensure compliance with local, state, and federal employment laws.
• Support People Operations (Payroll, HRIS) as it relates to store teams. 
• Manage leaves of absences for the retail group.
• Partner with Accounting and retail leadership on reporting and metrics to help drive productivity in a commission based environment. 
• Partner with the field leaders and store managers on recruitment for stores as needed. 
• Support the onboarding process of store employees to embrace brand awareness and selling behaviors.
• Establish effective partnerships and communication with all retail employees to ensure HR programs and processes are delivered and implemented consistently throughout the group.
• Provide support with employee complaints and investigations.
• Handle confidential matters with discretion.
• Provide coaching to managers to resolve employee relations matters effectively and find solutions while ensuring compliance with legal requirements and Company policies and procedures.   
• Act as a resource for and ensure an open line of communication is maintained with business partners for fair and consistent interpretation and application of company policies and procedures.   
• Facilitate and provide training for the performance review process.
• Manage the implementation of People team initiatives and provide support to the retail group to strategically drive and influence organizational culture.
• Support consistent branding across stores through wardrobing and selling behavior.
• Identify opportunities for ways of working, policies, procedures and programs and work with the Senior Director of People to develop long term strategies to improve employee engagement and retention.

Qualifications/Experience We’re Looking For

• Bachelor’s degree required 
• 5 years in HR Generalist role, multi-location retail or hospitality required
• Business partner mindset with strong follow up skills and a customer-centric approach
• Ability to be based primarily in New York or Los Angeles Corporate Office
• Availability for business travel
• Exposure to International retail preferred
• Exceptional written, verbal, and interpersonal skills
• Familiar with HRIS metrics & various reporting/tracking systems
  1. ADP experience preferred 
• Proficient in all MS Office programs 
• Ability to multi-task in a fast-paced environment