- Professional
- Ufficio in Willmar
BETHESDA
CASE MANAGER
JOB DESCRIPTION
Job Summary: The Case Manager monitors, directs, and assists other unit staff to assure that care is delivered according to each resident’s care plan, the Medical Plan of Care, and State/Federal regulations. The Case Manager serves as the nursing liaison for residents, families, physicians, interdisciplinary team members and outside service providers.
Job Relationships:
- Reports to: Director of Nursing and Assistant Director of Nursing.
- Supervises: Monitors and directs staff RNs, LPNs, TMAs and CNAs to provide the highest quality resident care.
- Internal Relationships: Coordinates resident care with interdisciplinary team members and other professional providers.
- External Contacts: Resident family members, physicians, and other service providers.
Hours of Work: 40 hours per week, Monday through Friday and required weekend and holiday rotation.
Dress code: Casual dress clothes or scrub uniform and Identification badge.
Essential Requirements of Work: (Minimum qualifications necessary to function at full productivity
- Education:
- Graduate of an accredited school of nursing.
- Must be a Registered Nurse in MN
- CPR certified
- Experience
- Minimum of two-years long-term care experience preferred.
- Job Knowledge
- Working knowledge of Medicare, State/Federal regulations, and Case Mix.
- Experience in completing MDS’s and the MDS process
- Skilled in work organization, time management, and delegation
- Possess and use a resident focus and service excellence philosophy.
- Possess a professional, courteous, and calm manner
- Have good communication skills in the English language
Physical Demands of the job:
- Ability to work under moderate levels of stress
- Requires frequent change of position to include: standing, sitting, walking, bending, and kneeling
- Patient handlers must sign & comply with the Skilled Nursing Facility Safe Patient Handling Policy.
Mental Demands of the Job:
- Judgement of Initiative: A wide variety of complex decisions are made. Initiative can be measured by timely accomplishments of assigned projects and predetermined goals.
- Independent Action: A high degree of independent action necessary. The job requires self-motivation to function at full productivity.
- Effect of Error- errors can result in poor resident care, budge discrepancies, staff problems, and unsafe environment.
- Contact with others: Position requires contact with virtually all persons associated with the nursing home.
Principle Job Responsibilities:
Responsibility: Maintains the assigned unit to meet State and Federal regulations and facility standards:
Tasks:
- Promotes and implements policy & procedures under the direction of the DON/ADON that assist the residents in achieving their highest practicable physical, psychosocial, and spiritual function.
- Directs, monitors, and assists unit staff to assure residents experience no preventable decline in function.
- Monitors the quality of resident care on the unit and provides direction to unit staff to improve or maintain the highest quality care.
- Serves as a resource person to unit staff in the areas of resident care, clinical practice, regulations, and facility policy.
- Initiates disciplinary action when appropriate for unit staff and reports to DON/ADON
- Assists LPNs or staff RNs with disciplinary action as needed.
- Assist with quality assurance of care as defined by the DON/ADON and Medical Director
- Keeps DON/ADON current on any unusual or critical situations with residents, family and staff.
- Makes recommendations to DON, ADON, or MDS Coordinator for improvement of care, needed supplies and equipment
- Assists DON/ADON with performance evaluations of staff on the unit.
- Participates in continuing education programs both inside and out of the facility
- Other duties as assigned by DON/ADON
Responsibility: Perform supervisor duties of neighborhood.
Tasks:
- Performs physician rounds with residents’ attending physicians.
- Communicates any changes in or concerns about a resident’s condition to the physician and seeks appropriate interventions
- Transcribes physician orders or co-signs the orders transcribed by RN or LPN.
- Performs appropriate clinical assessments for residents who are acutely ill and documents the findings of these assessments in the resident record.
- Performs and documents on-going clinical assessments as required for unit residents i.e. weight loss, condition changes, dehydration etc.
- Makes any needed physician calls during the shift regarding resident conditions or concerns if charge nurse is busy.
- Assist with resident admission and readmission per facility policy with the assistance of House Supervisor. Complete all necessary assessments required by an RN.
- Performs or monitors performance of any clinically complex treatments.
- Assists residents, families, and unit staff in problem solving related resident needs.
- Assist with scheduling needs PRN
Responsibility: Understanding and completion of the MDS process.
Tasks:
- Creates and updates the plan of care or initiates/updates short-term care plans as appropriate and follows recommendations from MDS Coordinator.
- Attends care conferences for residents on their unit.
- Completes MDS’s accurately and in a timely manner.
- Attends facility meetings as assigned.
Responsibility: Pain Management
Tasks:
- Provides appropriate and attentive pain management which includes:
- Accepts the resident’s report of pain
- Relieves the physical and psychosocial symptoms associated with pain while optimizing individual and family functioning.
- Promotes active participation by residents and their families in selecting pain management strategies and in communicating new or unrelieved pain.
- Provides consistent state of the art care through multi-disciplinary care team and universal guidelines for pain management.
- Educates residents, families, and caregivers about pain management and continually reinforces the development and application of knowledge.
Responsibility: Customer Service
Tasks:
- Demonstrates sensitivity to customers and their needs.
- Interacts appropriately with internal customers, i.e. co-workers with department and staff across departments.
- Interacts appropriately with external customers, i.e. patients, residents, families, medical staff, and venders
- Role models positive behaviors
Responsibility: Resident Rights
Tasks:
- Acts as an advocate for Resident Bill of Rights - monitors and directs unit staff in this area.
- Assures that all residents, families, and staff are aware of resident rights.
- Assists in the identification of vulnerable adult issues and reports to the DON, ADON, Administrator, or Social Services in a timely manner.
- Respects resident property
- Maintains dignity and privacy of residents by knocking before entering resident room, addressing them in a respectful manner, discussing their status in a private manner and treating them in a courteous and polite manner.
Professional and Personal Growth:
- Report for and leave the work area on a timely basis
- Participate in annual performance evaluation process.
- Write yearly personal goals
- Participate in all required in-service programs at Bethesda
- Maintain a professional conduct and pleasant, friendly attitude towards staff, residents, and visitors.
- Be willing to learn and change to meet needs that arise.