Financial Services Representative presso Prevea Health

FSR, Ambulatory Surgery

---

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
The Ambulatory Surgery Financial Representative position greets, instructs, directs and schedules patients and visitors in an engaging and positive manner. Serves as a liaison between patient and medical staff. Makes a positive first impression on any person utilizing Prevea Health services, whether on the phone or in person and serves as a financial liaison for patients seeking services at the Prevea Ambulatory Surgery Center.

What you will do

• Major Responsibilities:* Coordinate communication between patients, family members, medical staff, providers and administrative staff-via phone, in person, or through MyPrevea.* Direct patient inquiries or complaints to appropriate parties.* Assist patient or caller in directing medical concerns; receive and route messages to appropriate staff.* Obtain and confirm accurate demographic and insurance/coverage information; * Obtains needed signatures, financial information and payment arrangements with patients when insurance coverage is not available or when large deductibles or co-pays are expected. * Assist patient or caller with financial questions regarding policies, insurances, payments or other financial needs.* Attend meetings as required and follow the policies and procedures of the organization.
• Specialized Requirements: * Handle cash in accordance with Prevea policies and procedures. * Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. * Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing.* Complete all work tasks in accordance with privacy, compliance and HIPAA laws.* Perform patient screening duties as determined is necessary for a specific department and/or site.* Verify coverage eligibility and confirm benefits as needed.* Communicates potential conflicts regarding network coverage with patient/family/responsible party.* Advises patients/family/responsible party of financial assistance that may be available.* Provides status of individual accounts and financial assistance eligibility when applicable.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• 3-5 years Minimum 3-5 years of experience in customer service, insurance and/or healthcare setting. Preferred

Skills and Abilities

• Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the computer systems with an emphasis on learning and training on the Epic system.
• Knowledge of grammar, spelling, and punctuation to accurately type patient information and take appropriate messages.
• Ability to demonstrate proficient interpersonal, telephone and computer skills.
• Ability to adapt to frequently changing protocols and processes in a fast-paced environment.
• Ability to multi-task in an efficient and effective manner.
• Ability to think critically using provided information in the decision-making process.
• Ability to work independently.
• Ability to speak clearly, concisely and professionally.
• Ability to communicate effectively with employees throughout the organization in a proactive and positive manner, as well as possess the ability to motivate in order to accomplish the goals of the department and the clinic.
• Ability to promote teamwork and provides a supportive environment for staff in the assigned departments and throughout the organization.
• Ability to engage in active listening by giving full attention to what others are saying, taking time to understand the points being made, and asking questions as appropriate.
• Ability to be empathetic and responsive to patient’s needs, continually looking for ways to assist patients.
• Ability to be flexible with position requirements, including willingness to work at all locations, various shifts and extended hours as needed.

Physical Demands

• Sit - Constantly
• Stand - Rarely
• Walk - Rarely
• Drive - Rarely
• Climb (Stairs/Ladders) - Rarely
• Bend (Neck) - Frequently
• Squat - Rarely
• Twist/Turn (Neck) - Occasionally
• Lift/Carry 0-10 lbs. - Rarely
• Lift/Carry 11-25 lbs. - Rarely
• Lift/Carry 26-35 lbs. - Rarely
• Push/Pull up to 10 lbs. - Rarely
• Push/Pull 11-25 lbs. - Rarely
• Push/Pull 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Noise - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/30 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/30 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Candidarsi ora