Community Liaison presso Cleveland Area Hospital

Description

POSITION SUMMARY: The Community Liaison plays a vital role in promoting Cleveland Area Hospital’s mission, values, and services by fostering meaningful connections within the community. This position serves as the primary link between the hospital, local organizations, providers, referral sources, and residents—ensuring the community is informed, engaged, and supported in accessing healthcare resources.

 

The Community Liaison is responsible for building awareness of hospital programs, strengthening relationships with patients and partners, and creating outreach initiatives that enhance the hospital’s presence and reputation. Through proactive communication, education, and collaboration, the liaison helps bridge gaps in care and promotes positive health outcomes across the region.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:

• Serve as a key representative of Cleveland Area Hospital at community events, health fairs, civic meetings, and outreach programs.
• Build and maintain strong relationships with patients, providers, healthcare agencies, and community organizations to enhance access to services.
• Assist patients and families in navigating the hospital’s programs, services, and care pathways.
• Coordinate and deliver community education sessions, presentations, and outreach campaigns to promote wellness and preventive health.
• Provide warm handoffs and facilitate referrals between the hospital and partnering agencies to reduce barriers to care, particularly for swing bed and transitional services.
• Gather, maintain, and share up-to-date health education materials that are accurate, culturally appropriate, and relevant to community needs.
• Collaborate with internal departments to develop innovative marketing and outreach strategies that elevate the hospital’s visibility and strengthen communitytrust.
• Track and evaluate outreach efforts, identifying opportunities for improvement and new community partnerships.
• Stay informed on local health trends, community needs, and industry developments to guide outreach priorities.
• Adhere to all organizational policies and standards, including HIPAA, confidentiality, and patient rights.
• Participate in staff meetings, trainings, and organizational communications as required.
• Perform other related duties as assigned.

EQUIPMENT:

• Computer and printer
• Copy machine
• Fax machine
• Telephone

Requirements

EDUCATIONAL/SKILLS REQUIRED: 

• Associate degree or technical degree required; Bachelor’s degree preferred.
• Current RN or LPN license in good standing with the Oklahoma Board of Nursing or Licensed Social Worker credential.
• BLS certification required; ACLS and PALS preferred.
• Strong interpersonal, communication, and public speaking skills.
• Ability to engage effectively with diverse populations and community groups.
• Detail-oriented, organized, and self-motivated with a commitment to service excellence.

EXPERIENCE REQUIRED: 

• Minimum 3–5 years of experience in a hospital, home health, hospice, or related healthcare setting.
• Prior experience in community relations, outreach, or patient education strongly preferred.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for extended periods of time, including extended periods of driving; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  Must be able to push, pull 250 lbs. and lift 50 lbs. using appropriate body mechanics techniques.    Utilizes good hearing, vocal and visual skills.  Occasionally requires bending and stretching.  Pushing and pulling.  May be exposed to communicable diseases.

RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:

This position could have access to patient confidential records and must comply with HIPAA regulations as well as Compliance Policies.

EEO STATEMENT: 

Cleveland Area Hospital/Lake Area Medical Associates is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and all other protected classes.

The above statements reflect the general details considered necessary to describe the principal function of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent to this position.