TICKET OFFICE CLERK presso undefined

Position/Title: Ticket Office Clerk

FLSA Designation: Hourly Non-Exempt

Department: Ticket Office

Reports To: Marketing and Sales Manager

POSITION SUMMARY/PURPOSE:

Responsible for processing ticket sales and season pass orders, focusing on exceptional customer service & safety.

ESSENTIAL FUNCTIONS:

· Processes customer lift ticket sales.

· Takes season pass orders and customer profile pictures.

· Receives payment, issues change, and receipts for lift ticket, season pass, and retail orders by cash, check, or credit/debit card.

· Communicates with supervisor on refunds, credits, or discounts due to customer.

· Ensures that cash register has adequate cash/change available; notifies supervisor in advance of cash/change shortfall.

· Responsible for the security of the register; never leaves the register unattended when logged in, and never shares login information with others.

· Balance and reconcile daily deposit sheets with supervisor.

· Maintain and balance sales/cash drawer.

· Record and reconciles ticket, season pass, and retail transactions.

OTHER FUNCTIONS:

· Assist with other duties as assigned.

CUSTOMER SERVICE/GUEST RELATIONS:

· Key public interaction position. Develop and maintain positive public perception of the department/company.

QUALIFICATIONS:

· Strong communication ability (both written and verbal).

· Ability to perform basic financial transactions, including counting money and making change.

· Honest, friendly, and enthusiastic customer service skills.

· Ability to handle large groups, adults, children, and special needs visitors in a professional manner.

· Ability to work efficiently in a fast-paced environment.

· Professional and positive attitude in all interactions.

· Ability to learn/use company-provided software.

EDUCATION/CERTIFICATION

· Must be 18+ years old for cash handling.

EXPERIENCE

· Previous guest services or sales experience preferred, not required.

WORKING CONDITIONS:

· Will work alone or with others. Must navigate uneven terrain to and from the Ticket Office.

PHYSICAL REQUIREMENTS:

Must be able to work in a fast-paced environment dealing with the general public. Must be physically capable of ascending and descending stairs, and to sit and/or stand for long periods of time, lift at least 30 lbs., negotiate slippery surfaces, uneven and rocky terrain, and tolerate warmer temperatures.

ATTENDANCE:

This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Ticket Office is open Monday – Sunday 8:30am-3:30pm through winter closing day.

ACKNOWLEDGEMENT:

I acknowledge I have reviewed the content of this job description and understand that if I have any physical limitations or require any reasonable accommodations in order to perform my job, I must immediately inform Human Resources and my supervisor. This job description is not intended to be an exhaustive list of all the duties, responsibilities, or qualifications associated with the job.