Clerk I (Waste Campus) presso City of Red Wing, MN

About the Department

Join the City of Red Wing’s Public Works team! We’re looking for a motivated and detail-oriented Clerk I to support daily operations at the Waste Campus. 

Job Summary: This position performs routine to skilled clerical and office support service for the Public Works Waste Campus involving data entry, cash receipting, billing, customer service and accounts receivable. Assists other city employees as necessary.  Maintains City records. Serves as general receptionist. 

Position Duties

Customer Support:

• Gathers and updates customer information, billing records and complaints relating to utility services.
• Directs customers to appropriate site designation for disposal of refuse, recycling, leaves, grass, and compost; visually inspect loads to ensure goods are free of hazardous materials; work with customers to resolve service issues and complaints.   
• Responsible for customer service for Refuse and Recycling; enter service requests; dispatch calls to drivers, respond to customer inquiries and direct individuals to appropriate locations; work with customers to resolve service issues.
• Cash receipting from walk in customers to solid waste campus; record and balance sales tickets, cash receipts, and the cash drawer. Enter payments for balancing and receipting. Enter payments for dumpster leases.
• Dumpster and Roll off lease inventory and service-receive requests and schedule deliveries and pick-ups from commercial and residential customers. Process work orders and process weekly and monthly billing.
• Responsible for extra volume charges for residential refuse & recycling accounts. Enter accounts receivable for the disposal of refuse at campus including commercial accounts.
• Assist in public education and information on programs, events, guidelines and updates. 

• Performs a variety of accounts receivables for the department.

• Assists the general public, other departments, and outside agencies by phone, email, and in person; receives and responds to inquiries and complaints; answers questions and provides information; directs inquires to the appropriate resource as needed. 
• Uses interpersonal skills to diffuse irate customers in a respectful and professional manner when handling customer complaints related to city services. 
• Provide daily oversight into basic office equipment functions, such as filling paper in copy machines, placing calls for service as needed.
• Order office supplies as requested. 
• Sort and process all incoming mail for the City.
• Type, sort, and file a variety of departmental documents as needed.
• Scan, index, and maintain a wide variety of optical records storage of various records.
• Perform other duties as assigned.

Minimum Qualifications

Experience Required: Minimum two (2) years clerical and reception experience.

Minimum Education Requirements: One year of post-secondary education or equivalent combination of education and experience.

Physical Requirements: Must be able to see and hear to answer telephone and respond to callers. Lift up to 25 pounds. Normal office environment.

Other Qualifications

Knowledge

• General business practices.
• Principles of customer service.
• Thorough understanding of City’s functions, policies, and procedures.

• Strong written and oral communications and relational skills.   
• Word processing including spreadsheet and databases. 
• Provide good customer service.
• Operate a variety of office equipment, including computer terminal, printer, calculator, fax, and copier.

• Attention to details with reports and record generation and administration.
• Follow and relay oral and written instructions, policies, and procedures.
• Organize, file, and retrieve volumes of written materials.
• Develop and maintain cooperative working relationships with a diverse group of associates including other professionals at the local, state, and national level and those providing services to the City.
• Maintain confidentiality.
• Work with multiple interruptions.